shobby Posted June 25, 2019 Share Posted June 25, 2019 I am running Affinity Photo on an imac retina 5k, 27 inch with 16gb ram . Current ios edition is mojave 10.14.5. I have recently upgraded to Affinity Photo 1.7.1. I use Affinity as follows. I open my raw files - NEF from a Nikon D810 - in Affinity, I process them and then export and save the adjusted file as a jpeg to my photo library. I do not save the adjusted file. Today, I have found that as soon as the file is saved as a jpeg, the same picture opens in Finder over the picture still remaining on my Affinity page which I then have to remove to close the file out of Affinity. Is this an Affinity or an Apple problem? Any help would be appreciated. I have also noticed that over the last year Affinity has been running slower and slower on my mac to the extent that I doubled the memory to 16gb in March which for a time seemed to clear the problem. After the recent upgrade to 1.7.1 I find Affinityis crashing quite frequently and I have sent details of these crashes via the Affinity app. Would it be a good idea to uninstall and then reinstall the software and if so where can I get the current software from? Many thanks David Shobbrook Chris B 1 Quote Link to comment Share on other sites More sharing options...
Terry44 Posted June 25, 2019 Share Posted June 25, 2019 I noticed that there is a large memory leak on Windows 7 for all the Affinity applications. Eventually requires computer reboot. I really notice it with Publisher though. Quote Link to comment Share on other sites More sharing options...
shobby Posted June 25, 2019 Author Share Posted June 25, 2019 Hello Terry. As I'm not an IT specialist - a keen amateur photographer creating large raw files for processing I am unable to fully understand your answer. I am also using iOS. Would it also affect my mac? Quote Link to comment Share on other sites More sharing options...
Terry44 Posted June 25, 2019 Share Posted June 25, 2019 If you have a way to open an application in your OS that displays the CPU and Memory usage of applications, open that and look at Affinity Photo and other Affinity apps you have. You need to start the applications first and then look at the memory usage. If it steadily increases with no end in sight then YES it will eventually cause your computer to come to a halt. Quote Link to comment Share on other sites More sharing options...
Brad Brighton Posted June 25, 2019 Share Posted June 25, 2019 @shobby First, a gentle correction: if you're running on an iMac (based on your initial post), you're using macOS, not iOS. It matters when it comes to getting more accurate assistance and which versions of the apps you're using (as the iOS and macOS versions can have some significant differences, especially under the hood). Now, the "normal user" way to watch memory and CPU usage that @Terry44 suggests under macOS is to use Activity Monitor. You can find this app under the Utilities folder of the Applications folder (or use Spotlight to find it by name). You'll see a window like the attached screenshot with the tabs at the top to switch between different characteristics. Using this to determine your issue can be a little tricky but what you want to watch for is whether the numbers under Memory keep going up (even when you're not doing anything) or whether they "stabilize". A large number that stays roughly the same means something different than a number that continues to grow, seemingly without end. Whether any of this is actually related to your RAW file issue or not is unclear but should give you a starting point of data gathering to help the Serif folks help you. Chris B 1 Quote https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical output. Tools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers Link to comment Share on other sites More sharing options...
shobby Posted June 25, 2019 Author Share Posted June 25, 2019 Hello Brad Thanks for your message. I have got the Activity monitor open most of the time I'm in Affinity. This helped me realise some time ago that I needed more memory and upgraded to 16gb. I do not see memory uptake increasing drastically during my processing so I think it won't be or isn't an Affinity problem. I'll pass my problem to Apple and see if they can assist me. Thank you very much for your inpu. Kind regards David Quote Link to comment Share on other sites More sharing options...
shobby Posted June 25, 2019 Author Share Posted June 25, 2019 Hello Terry Thanks for your message. Please see my reply to Brad. Kind regards David Quote Link to comment Share on other sites More sharing options...
shobby Posted June 25, 2019 Author Share Posted June 25, 2019 Brad You mention "to help the Serif folks help you". Is there a way I can contact Serif directly? Quote Link to comment Share on other sites More sharing options...
Brad Brighton Posted June 25, 2019 Share Posted June 25, 2019 (edited) 2 minutes ago, shobby said: Brad You mention "to help the Serif folks help you". Is there a way I can contact Serif directly? @shobby It's likely some staff member will chime in on this thread at some point. They monitor the forum and provide active support through it. EDIT: It may not be immediately though as multiple versions of Photo and Designer have just been released as well as the brand new Publisher, so activity is higher than normal. I'm sure the support folks have their hands full. Edited June 25, 2019 by Brad Brighton Added a comment about response time expectations... Chris B 1 Quote https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical output. Tools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers Link to comment Share on other sites More sharing options...
shobby Posted June 25, 2019 Author Share Posted June 25, 2019 Thanks Brad David Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 18, 2019 Staff Share Posted July 18, 2019 Hey shobby, There's a couple of things to cover here: 1. Have you got Metal compute enabled? If so—try disabling it. You can do this from Preferences > Performance. We've seen Metal compute slow a few users down so it's worth checking. 2. Install the beta. We are currently recommending that you use the beta over the release version of 1.7. A few things got a bit broken in the 1.7 update but the developers have worked pretty darn hard to correct these mistakes and the beta is (for me and many others) running much better. Here's a link. You can install the beta alongside the live version so don't worry about any conflicts there. Once you've given the beta a go, come back and let us know how you get on and what still isn't working that well for you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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