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sitimms

CANNOT OPEN THE NEW SOFTWARE

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Hi, I've posted elsewhere but I really need a quick response. as I cant use the software at all and have work to do - typical now im paying for it...….

I downloaded the paid for latest Windows version from my account (Yes definitely windows) yet when I try to open the message says:

 

This App cant run on your PC

To find a version for your PC, Check with your software publisher.

 

I'm running windows 10, been using all the beta versions with only a few issues.

 

 

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Check the digital signature:

Also, please note that the minimum supported version of Windows 10 is now 1607.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iPadOS 13.3 (iPad Air 2)

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@sitimms

Because the betas have been working then your Windows PC is compatible. It sounds a lot like your download is incomplete.

By the way I can see from your account that you have bought Affinity Publisher (recently) and Affinity Photo (a while ago) but you have not bought Affinity Designer from Serif using the email associated with this forum account. 

Is this actually an Affinity Publisher problem?  If so I have replied here

Is Affinity Photo working?

 


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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@Patrick Connor Its a publisher issue. I use edge, so it's not that. And yes affinity photo is fine (installed the latest version today) I purchased designer on my ipad - may have been through a different email.

Ive been involved with beta and its been pretty much good all the way through (apart from last beta I had a couple of issues on). I've tried open as admin.

I've unistalled the beta, restarted about 10 times. 

 

Im just doing a fresh download now

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@Patrick Connor IM IN! it mustn't have been complete, but I couldn't re-download earlier as the internet at work was quite slow. Its weird that it hadn't been completed as usually the icon isn't present if not complete.

 

Anyway thanks - I think a fresh download has resolved it.

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13 minutes ago, sitimms said:

Im just doing a fresh download now

Did you check the digital signature for the previous download? ears.gif


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iPadOS 13.3 (iPad Air 2)

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1 hour ago, sitimms said:

IM IN! it mustn't have been complete, but I couldn't re-download earlier as the internet at work was quite slow. Its weird that it hadn't been completed as usually the icon isn't present if not complete.

Anyway thanks - I think a fresh download has resolved it.

I've been trying to reproduce this issue for a while now on different browsers, but no matter what I try, I've been unable to corrupt the file download.  Therefore I'm not sure what's causing the browsers to sometimes say that the file download is complete, when it isn't.

Can you confirm that this was with Edge that is built into Windows, and not the new Chromium-Edge beta?  Also, do you have any third-party antivirus software installed on the machine that is possibly doing HTTPS man-in-the-middle inspection?

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