sitimms Posted June 24, 2019 Share Posted June 24, 2019 Hi, I've posted elsewhere but I really need a quick response. as I cant use the software at all and have work to do - typical now im paying for it...…. I downloaded the paid for latest Windows version from my account (Yes definitely windows) yet when I try to open the message says: This App cant run on your PC To find a version for your PC, Check with your software publisher. I'm running windows 10, been using all the beta versions with only a few issues. Quote Link to comment Share on other sites More sharing options...
sitimms Posted June 24, 2019 Author Share Posted June 24, 2019 Support????????? Anybody there?...…. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 24, 2019 Share Posted June 24, 2019 Check the digital signature: Also, please note that the minimum supported version of Windows 10 is now 1607. Sean P 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 24, 2019 Staff Share Posted June 24, 2019 @sitimms Because the betas have been working then your Windows PC is compatible. It sounds a lot like your download is incomplete. By the way I can see from your account that you have bought Affinity Publisher (recently) and Affinity Photo (a while ago) but you have not bought Affinity Designer from Serif using the email associated with this forum account. Is this actually an Affinity Publisher problem? If so I have replied here Is Affinity Photo working? Sean P 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
sitimms Posted June 24, 2019 Author Share Posted June 24, 2019 @Patrick Connor Its a publisher issue. I use edge, so it's not that. And yes affinity photo is fine (installed the latest version today) I purchased designer on my ipad - may have been through a different email. Ive been involved with beta and its been pretty much good all the way through (apart from last beta I had a couple of issues on). I've tried open as admin. I've unistalled the beta, restarted about 10 times. Im just doing a fresh download now Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 24, 2019 Share Posted June 24, 2019 13 minutes ago, sitimms said: Im just doing a fresh download now Did you check the digital signature for the previous download? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
sitimms Posted June 24, 2019 Author Share Posted June 24, 2019 @Patrick Connor IM IN! it mustn't have been complete, but I couldn't re-download earlier as the internet at work was quite slow. Its weird that it hadn't been completed as usually the icon isn't present if not complete. Anyway thanks - I think a fresh download has resolved it. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
- S - Posted June 24, 2019 Share Posted June 24, 2019 1 hour ago, sitimms said: IM IN! it mustn't have been complete, but I couldn't re-download earlier as the internet at work was quite slow. Its weird that it hadn't been completed as usually the icon isn't present if not complete. Anyway thanks - I think a fresh download has resolved it. I've been trying to reproduce this issue for a while now on different browsers, but no matter what I try, I've been unable to corrupt the file download. Therefore I'm not sure what's causing the browsers to sometimes say that the file download is complete, when it isn't. Can you confirm that this was with Edge that is built into Windows, and not the new Chromium-Edge beta? Also, do you have any third-party antivirus software installed on the machine that is possibly doing HTTPS man-in-the-middle inspection? Quote Link to comment Share on other sites More sharing options...
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