alex hurt Posted June 21, 2019 Share Posted June 21, 2019 is there a way to transfer my licence of Publisher from the Serif store to one from the Apple Store? i recently (and early) bought Publisher from the site thinking it was going to be "cheaper" only to fun out that the version on the apple store is ALSO 20% off... : ( yes i'm aware of the 5 complementary fonts ... anyhow my question is how to have my copy of publisher app been updated in the future from the apple store instead from the Serif Store Quote Link to comment Share on other sites More sharing options...
firstdefence Posted June 21, 2019 Share Posted June 21, 2019 @alex hurt Alex I would suggest you remove your licence key promptly and your email addy You can ask this question without adding those details, when a mod see's the post you can private message them. alex hurt 1 Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 21, 2019 Share Posted June 21, 2019 @alex hurt Your question is one which frequently appears in the Customer Services area of this forum. Essentially, the answer is you can't transfer your licence from any of the App stores to Serif, or vice versa, because the two "purchase sources" have no connection with each other and no method of transfer of customer data is allowed by either Apple or Microsoft, in either direction. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
carl123 Posted June 22, 2019 Share Posted June 22, 2019 I believe you have 14 days from purchase to return any of the Affinity products purchased directly via Serif (no questions asked?) So you may be able to do it via this route Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
walt.farrell Posted June 22, 2019 Share Posted June 22, 2019 Yes, the Serif staffers at affinityreturns@serif.com can arrange for a return. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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