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Paul Furness

Where do I look to confirm account on Designer

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I have installed all three affinity products (Photo, Designer and Publisher), Photo and Publisher are linked to the same account.

Somehow I have purchased Designer under a different account so it will not link to the Affinity StudioLink, how do I find the account that it is linked to?

 

Kindest regards

Paul

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If you're unable to access StudioLink in Affinity Publisher, make sure you have installed the 1.7.1 updates for both Affinity Photo and Affinity Designer. Open each app and confirm on the loading screen or Help > About. After you have installed the 1.7.1 updates you will also need to run the apps at least once before reopening (make a note of the times) Affinity Publisher to access the StudioLink feature. If StudioLink still doesn't work, please try the following:

If you're using Windows go to%ProgramData%\Affinity\Common\1.0\appinfo\Release and delete the Photo Release.appinfo and Designer Release.appinfo files. Once deleted, re-run both Designer and Photo and try StudioLink again.

If StudioLink still fails, browse to the above location again, and check the date modified. These should show that date and time the app was last opened as these files should get overwritten every time the app is opened.

If you're using macOS, make sure that all Affinity apps ( Publisher, Photo & Designer ) are in the root of the Applications folder.

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I'm having the same issue not being able to access StudioLink on a Mac. I have Designer 1.6.1 and Photo 1.6.7, but the Apple Store isn't offering any updates yet. Are you sure 1.7.1 updates for Designer and Photo are available?

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Yes, try signing out and back in if the reload doesn't work Store > Reload Page

1319870885_ScreenShot2019-06-28at1_04_28PM.png.1df8c3c03d3fe387ca9d0690c306d1bf.png


MacBook Pro (13-inch, Mid 2012) Mac OS 10.12.6 || Mac Pro (Late 2013) Mac OS 10.14.5

Affinity Designer 1.8.3 | Affinity Photo 1.8.3 | Affinity Publisher 1.8.3 | Affinity Designer Beta 1.8.3.2 | Affinity Photo Beta 1.8.3.180 | Affinity Publisher Beta 1.8.3.627

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