Robert McClure Posted June 20, 2019 Share Posted June 20, 2019 After installing Publisher, a message appears that says an update to Windows 7SP1 is required, but the update: 2670838 has been installed. Need to know what to do now? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 20, 2019 Share Posted June 20, 2019 Hi, can you make sure the following update is installed. It's a platform update for SP1, not SP1 itself that is required. https://support.microsoft.com/en-gb/help/2670838/platform-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1 Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 20, 2019 Author Share Posted June 20, 2019 Yes, I am aware of the difference. After the first message I downloaded the platform update again, and tried to install, only to get the message it was already installed. Then when launching publisher, it again claimed I needed the platform update. I am now puzzled. Bob McClure Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 20, 2019 Share Posted June 20, 2019 55 minutes ago, Robert McClure said: Yes, I am aware of the difference. After the first message I downloaded the platform update again, and tried to install, only to get the message it was already installed. Then when launching publisher, it again claimed I needed the platform update. I am now puzzled. Bob McClure I assume you've restarted your computer since attempting the install? Do you have Designer or Photo installed? Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 21, 2019 Author Share Posted June 21, 2019 This has caused me to undertake deeper investigation. First, I have had Designer, Photo, and the Publisher beta installed for some time. As recently as March, the last project I did, they were all operational. Whether the installation of the final Publisher release had anything to do with the current problem is unknown. What I do know at the moment is that none of them work and display the message that a platform update is required (KB2670838). A quick trip with google reveals that a lot of people have had problems with this update. As I noted before, the installed updates panel showed that KB2670838 was already installed. So I undertook to uninstall it and then reinstall it. However the uninstall failed. At this point I tried uninstalling all three Affinity packages. This did not help. Next step was to remove all the updates to Win 7 SP1. I succeeded in this, but when I tried to reinstall KB267..., I get the error message: "The update is not applicable to your computer." I suppose that I need to reinstall ALL of the miscellaneous updates first. This update (KB267...) doesn't seem to be needed by any of my other software and I have the full Adobe suite (Photoshop, Illustrator, Indesign, etc) installed and they are working OK. What specifically is needed from this platform update by Publisher? If you have any suggesstions as to what to try, please send them my way. And for the record, I have been a computer user since 1956, which is to say the dark ages. And yes, I do reboot when changing damn near anything. Bob McClure Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 21, 2019 Share Posted June 21, 2019 Hi Bob, we use the top 5 items from the list on the Platform Update page: Direct2D DirectWrite Direct3D Windows Imaging Component (WIC) Windows Advanced Rasterization Platform (WARP) Semi-related, is there a reason you haven't updated to Windows 10 yet? Windows 7 is going to be out of support by Microsoft in January 2020. Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 21, 2019 Author Share Posted June 21, 2019 As to Win10, I haven't felt the need as Win7 was doing all I needed — that and laziness. Thanks for the list of items you use. I have heard elsewhere that KB267... provides some performance improvement. Do you have any idea why the system says that KB2670838 is installed and all three Affinity programs say that it is not? Bob Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 21, 2019 Share Posted June 21, 2019 5 hours ago, Robert McClure said: Do you have any idea why the system says that KB2670838 is installed and all three Affinity programs say that it is not? I do not, unfortunately. This is the first time we've seen this issue. Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 22, 2019 Author Share Posted June 22, 2019 After substantial googling concerning this platform update, it is obvious that Microsoft did not really think the issue through. It seems to be quite notorious. I do have a conjecture of my own that was stimulated by a couple of reports. And that is that the system call that you are using to determine whether KB2670838 is installed is what is failing. I do not know whether there are alternative ways to check this, but it might bear a little investigating. I really would like to use the Affinity suite. Bob Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 27, 2019 Share Posted June 27, 2019 On 6/22/2019 at 1:53 AM, Robert McClure said: After substantial googling concerning this platform update, it is obvious that Microsoft did not really think the issue through. It seems to be quite notorious. I do have a conjecture of my own that was stimulated by a couple of reports. And that is that the system call that you are using to determine whether KB2670838 is installed is what is failing. I do not know whether there are alternative ways to check this, but it might bear a little investigating. I really would like to use the Affinity suite. Bob Hi Bob, this is the first instance we've heard of this check failing, and without having a way of reproducing the issue internally, it will be difficult to implement any kind of fix / work around for it. This might be caused by some third party software you have installed. Do you have anything related to screen capture or game overlays? Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 27, 2019 Author Share Posted June 27, 2019 Would it be possible for me to get the snippet of code that you use to check to see whether the platform upgrade is installed? I can deal with almost any language. If I could get this, I could try to determine why it is failing on my system. Bob Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 27, 2019 Author Share Posted June 27, 2019 Forgot to mention that I have no game software, nor to the best of my knowledge have any software that makes unusual demands on the displays. Bob Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 28, 2019 Share Posted June 28, 2019 16 hours ago, Robert McClure said: Would it be possible for me to get the snippet of code that you use to check to see whether the platform upgrade is installed? I can deal with almost any language. If I could get this, I could try to determine why it is failing on my system. Bob We try to create a Direct3D device targeting 11.1 feature set, and if that succeeds we then try to create a Direct2D 1.1 factory. We aren't asking Windows to tell us if an update is installed, we're relying on the graphics drivers delivering us the correct interfaces (as ultimately that's what we require when we're rendering). Quote Link to comment Share on other sites More sharing options...
Robert McClure Posted June 28, 2019 Author Share Posted June 28, 2019 In that case, I will undertake to find out what is going wrong. This may take some days, but I will let you know what, if anything, I learn. Bob Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.