followtheonion Posted June 20, 2019 Share Posted June 20, 2019 Hi, I'm D and I seem to be having a problem installing Affinity Publisher despite purchasing it a few days ago for preoder. Before this I have downloaded the Adobe Publisher Beta and now that I try to setup the software it said it's failed? Someone please help me, I need to do my portfolio quick Quote Link to comment Share on other sites More sharing options...
jaftwo Posted June 20, 2019 Share Posted June 20, 2019 Just a guess... if you're using Windows, you may have to re-start (Windows) and try the install again. Quote (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
Staff stokerg Posted June 23, 2019 Staff Share Posted June 23, 2019 Hi followtheonion and Welcome to the Forums, check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can upload those to our Dropbox here, i'll help further Quote Link to comment Share on other sites More sharing options...
followtheonion Posted June 25, 2019 Author Share Posted June 25, 2019 it's okay guys, i got it! turns out all I need to do is uninstall the beta and reinstall the new software. but thank you for the quick response!!! Quote Link to comment Share on other sites More sharing options...
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