Rumdopf Posted June 20, 2019 Share Posted June 20, 2019 hello guys, i got a problem with my installation of Affinity Design (free trial). everytime i install it, i get an failed setup command.(in german Fehler beim setup) i read something in the forum about i need the newest version of microsoft .NET but i already installed it before and it doesnt work. pls help me. i want to buy this software in the future thx for help. regards Rumdopf Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi Rumdopf, Welcome to the forums Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok. This should open a folder, with some other folders in. Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread. Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Rumdopf Posted June 20, 2019 Author Share Posted June 20, 2019 20 minutes ago, Callum said: Hi Rumdopf, Welcome to the forums Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok. This should open a folder, with some other folders in. Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread. Thanks Callum hey Callum, thank you for your replie, hope you can help me Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 20, 2019 Staff Share Posted June 20, 2019 2 minutes ago, Rumdopf said: hey Callum, thank you for your replie, hope you can help me Setup.log SetupUI.log Please could you try installing to the default location on your C drive. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Rumdopf Posted June 20, 2019 Author Share Posted June 20, 2019 9 minutes ago, Callum said: Please could you try installing to the default location on your C drive. yo mean like this? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 20, 2019 Staff Share Posted June 20, 2019 Please try C:\Program Files\Affinity\Designer Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Rumdopf Posted June 20, 2019 Author Share Posted June 20, 2019 (edited) 7 minutes ago, Callum said: Please try C:\Program Files\Affinity\Designer i tried it .... and after it failed setup again Edited June 20, 2019 by Rumdopf Quote Link to comment Share on other sites More sharing options...
Rumdopf Posted June 20, 2019 Author Share Posted June 20, 2019 4 hours ago, Callum said: Please try C:\Program Files\Affinity\Designer hey did you find any answers about my problem ? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 21, 2019 Staff Share Posted June 21, 2019 Please could you try right clicking the .EXE and choose run as Admin? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Rumdopf Posted June 21, 2019 Author Share Posted June 21, 2019 3 hours ago, Callum said: Please could you try right clicking the .EXE and choose run as Admin? tried it .... but still failed Quote Link to comment Share on other sites More sharing options...
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