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Mischugo

Licence Key - wrong sytem

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I followed the first call and ordered/paid immediately.

Now I got my license key, but for the Windows version. I need the MacVersion ... as usual!

And also the Affinity for Mac downlaod ;-)

Thanks


Die Now Live Later - KMFDM

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I just created an account in this forum for the same exact problem but in reverse. I accidentally bought the Mac version instead of the PC. ^_^'

I messaged Affinity in Facebook. I may or may not hear from them. In worst case scenario - if they can't help us -  maybe we can trade our keys.

Edited by Yurai

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Hi @Mischugo and @Yurai,

Sorry for the late reply, we've been overwhelmed with contacts since the launch of Affinity Publisher and our 1.7 updates.

If you have made an incorrect purchase, please email affinityreturns@serif.com to request a refund. After which you can purchase the apps again for the correct operating system (the system is chosen at the checkout and default to that which you are using).

 


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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Thanks for the information @StevenS. I connected with returns team was able to get a refund and repurchase the correct version a couple of days ago but totally forgot to mention it here. 

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On 6/20/2019 at 2:17 PM, Yurai said:

I just created an account in this forum for the same exact problem but in reverse. I accidentally bought the Mac version instead of the PC. ^_^'

I messaged Affinity in Facebook. I may or may not hear from them. In worst case scenario - if they can't help us -  maybe we can trade our keys.

Lets change the licenses.

Affinity can't handle it. Here you are to blame yourself. Affinity never. You have to look at the company more than 2 x otherwise you have unfortunately bought wrong. Has not happened to me with all programs in the last 25 years. But why does this not surprise me here. Too much trust is not always good :-)

 

If you like - PM
 


Die Now Live Later - KMFDM

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4 hours ago, Mischugo said:

Refund?

As @StevenS said above, email affinityreturns@serif.com to get a refund. You need to do that by July 3, as the refund policy is good for 14 days from date of purchase (or availability on the case of a pre-order).


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.767 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.767 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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@Mischugo As I mentioned above I already refunded couple of days and got the proper version. So I dont have the version you want anymore. I suggest you mail ffinityreturns@serif.com too. It is very easy and fast.

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