Lolddyn Posted June 20, 2019 Share Posted June 20, 2019 (edited) Don't tell me that it's impossible to retrieve files and documents saved on the beta version, as the updates all did until the purchased version? If so is there any way to get access to the beta? Please help! Edited June 20, 2019 by Lolddyn ADDING QUESTION Quote Link to comment Share on other sites More sharing options...
gascoyneone Posted June 20, 2019 Share Posted June 20, 2019 Let's hope ! I've spent 3 months working on Beta now I can't load the files to the final version ! Surely there must be a way to transfer them ? Quote Link to comment Share on other sites More sharing options...
Aammppaa Posted June 20, 2019 Share Posted June 20, 2019 There should be no reason why you can't load a file from the beta into the retail version. Could you both give more information, then we can try to help… Which OS version? Windows / Mac What type of file? How are you trying to open the file? File > Open / double click / place? What actually happens? Error message / Nothing / Crash / Freeze? Can you start a new file in Publisher? Can you attach the file for others to look at? Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro Link to comment Share on other sites More sharing options...
gascoyneone Posted June 20, 2019 Share Posted June 20, 2019 Thanks I have OS X El Capitan 10.11.6 all the Beta Publisher files in my folder are in grey. The Affinity Publisher Beta is in my Applications but when I double click it tells me Beta has expired . The same happens when I click on the files. The Retail version works fine when I create new files. Quote Link to comment Share on other sites More sharing options...
Lolddyn Posted June 20, 2019 Author Share Posted June 20, 2019 Hi, On Windows. Having downloaded the new Affinity the files and documents have disappeared completely. All the Beta version updates held them of course. Now when opening up Affinity, and selecting Open or Open Recent there is just nothing there. It's as if the new download either has deleted the files or can't recognise them. Thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 20, 2019 Share Posted June 20, 2019 3 minutes ago, Lolddyn said: All the Beta version updates held them of course. Now when opening up Affinity, and selecting Open or Open Recent there is just nothing there. It's as if the new download either has deleted the files or can't recognise them. Installing the new version should not have done anything to your files. However, yes, the Recent Files list would be cleared. If you navigate to the folder where your files are stored they should be there. Note that the new version may start you out in a different folder, as it won't know where you last Opened from in the beta version. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Lolddyn Posted June 20, 2019 Author Share Posted June 20, 2019 Thanks, They were 'Affinity' files with the Affinity logo in My Documents, now they aren't, and don't seem to be anywhere else. I'll try trawling again but it'll be in vain. Quote Link to comment Share on other sites More sharing options...
Lolddyn Posted June 20, 2019 Author Share Posted June 20, 2019 No, nothing. Could Affinity send me something to enable access back to the beta so I can retrieve? Quote Link to comment Share on other sites More sharing options...
Aammppaa Posted June 20, 2019 Share Posted June 20, 2019 @gascoyneone I don't use Macs so I don't really know how to advise you. I guess the good news is that you can see the files, even if you can't access them. A quick Google search for "OS X el capitan files greyed out" suggests that this is a known issue with OS X, and that fixing the file date is often the key to resolving the issue. Hopefully some of the forum regulars are proficient Mac users!? @Lolddyn Installing an Affinity app can't have deleted your existing files from My Documents. The installer simply doesn't do that! Search your whole computer (not just My Documents) for .afdesign, .afphoto, .afpub files depending upon which apps you were using. Check the recycle bin. Do you have any sort of backup software running? If so, restore the files from there. gascoyneone 1 Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro Link to comment Share on other sites More sharing options...
gascoyneone Posted June 20, 2019 Share Posted June 20, 2019 Thankyou for your interest . I have now in fact deleted the old Beta and the old files can now be read in Retail A great relief. Sorry for the panic ! Aammppaa 1 Quote Link to comment Share on other sites More sharing options...
Lolddyn Posted June 21, 2019 Author Share Posted June 21, 2019 Rummaged the file, 'repaired', tried opening but it's not having it. In hindsight, it probably wasn't the file - it was probably an earlier update file. I was saving constantly in the beta, always available and opened. Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 21, 2019 Share Posted June 21, 2019 18 hours ago, gascoyneone said: I have now in fact deleted the old Beta and the old files can now be read in Retail I am almost certain that you could have opened them in the retail app without deleting the beta. If you thought double-clicking on a file was the only way to open it, I'm sure of it. That's because each filetype is assigned a default app that opens it when you double-click it, & since the betas & retail apps are separate, independent apps, your Mac was probably set to open Affinity Publisher documents with the beta instead of the retail one. You can change that default to any other app that can open that filetype. gascoyneone 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Lolddyn Posted July 4, 2019 Author Share Posted July 4, 2019 I must apologise for wasting everyone's time - found the file in a very obscure corner. Everything fine. Thanks all. carl123 1 Quote Link to comment Share on other sites More sharing options...
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