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Elisabeth Dargie

Can't get purchased copy of Publisher

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I ordered Affinity Publisher on June 3 and paid for it at that time. I have a receipt and an order number, but the Beta is now discontinued and I can't access the program at all. How do I get Affinity Publisher back on my computer?

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Hi @Elisabeth Dargie,

To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In.
 
If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email.
 
Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys - Select this option now.
 
On this page, you will see a list of your orders along with a Download Purchase button associated with each. Click the button next to the relevant order to start the download.

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Here’s a direct link: https://affinity.store/account/downloads/

You’ll be redirected to the Downloads & Product Keys page once you’ve signed in.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iPadOS 13.2.2 (iPad Air 2)

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Posted (edited)


My credit card bill says that I paid $ 34.99 for this ....

but, on the downloads and product keys page I only see the beta version.

:57_cry:

Edited by Felipe Leandro

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5 hours ago, Felipe Leandro said:


My credit card bill says that I paid $ 34.99 for this ....

but, on the downloads and product keys page I only see the beta version.

:57_cry:

Welcome to the Serif Affinity forums, Felipe. Sorry you're having trouble.

If you ordered from Serif directly, you should have an email giving the order confirmation information. You should check it and make sure that you purchased it using the same email address you're using to login to the Affinity Store now to get the download. You should also confirm that you ordered Publisher, and not one of the other applications.

Also, if you pre-ordered Publisher, you would have gotten an email when it became available, with a button to click to sign in to the Affinity Store using the correct ID.

If you confirm that you're using the correct email address to sign in to the Affinity Store, and you still don't see it available for download, then you should probably email AffinityOrders@serif.com and let them help you via email.


-- Walt

Windows 10 Home, version 1909 (183623.476), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.514 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.514 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.518 Beta

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Posted (edited)
51 minutos atrás, walt.farrell disse:

Bem-vindo aos fóruns da Serif Affinity, Felipe. Desculpe, você está tendo problemas.

Você deve ter acesso direto à sua empresa. Você deve verificar e comprá-lo utilizando o mesmo endereço de e-mail que está usando para acessar o Affinity Store agora para obter o download. Você também deve confirmar que solicitou o Publisher e não um dos outros aplicativos.

Além disso, se você pré-ordenou o Editor, você teria recebido um e-mail quando estivesse disponível, com um botão de clique para entrar no Affinity Store usando o ID correto.

Se você está usando o endereço de e-mail correto para fazer login no Afinity Store e ainda não está disponível para download, provavelmente tem um e-mail para AffinityOrders@serif.com e permitindo que o ajude por e- enviar.



Edited by Felipe Leandro

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