LarryDalton Posted June 19, 2019 Share Posted June 19, 2019 Affinity Photo on Windows offered the Version 1.7.1 update to me by popup, so I followed instructions to install, but it both FAILED and also it DISABLED my version 1.7.0 ! I cannot find email, chat, or phone help here and my Affinity Photo is now UNUSABLE. HELP?? Quote Link to comment Share on other sites More sharing options...
Aammppaa Posted June 19, 2019 Share Posted June 19, 2019 Affinity doesn't offer phone, chat or email support. Thankfully the forum is full of informed helpful users and staff, so assistance is usually pretty swift. Things that usually help when installation fails… 1. Simply trying again! I find that a second (or rarely a third) attempt succeeds. Why? No idea! 2. Restarting the machine and then trying again. Even more likely to succeed than approach (1). 3. Uninstalling and then reinstalling. I've never needed to resort to this, and I've installed every version of the Affinity apps that has been publicly released! But others say that they have had success with this approach. You could also look at the install logs to see why it failed… Press Win+R to open run dialog. Type or paste %temp%/AffinitySetup/ Look for most recent folder (it will have a random name) Open SetupUI.log Press Ctrl+f and search for "error" Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2019 Staff Share Posted June 19, 2019 Support via email is available use AffinitySupport@serif.com Aammppaa 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Margaret Posted June 20, 2019 Share Posted June 20, 2019 Help please my Affinity Photo retail one won't open after update same as Larry Dalton above can this be fixed ? Help !!! Quote Link to comment Share on other sites More sharing options...
Margaret Posted June 20, 2019 Share Posted June 20, 2019 Fixed now :) Quote Link to comment Share on other sites More sharing options...
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