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Upon starting my functioning Affinity Designer it offered an update to .  After downloading and trying to install I get a "Setup Fail" message.  I cannot even run the previous version.

I am running the Windows version.


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Hi Bible9230,

First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator.

If the install is still failing then can you check this location for me:

To get to that location, call up the Run box by holding down the Windows key and tapping the letter R.  Copy and paste the above path into the run box and click okay.  That should open a folder, which should contain at least 1 other folder.  If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can upload those to here i'll take a look and get back to you.

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