StudioLink doesn't work (macOS)

[Patrick Connor]

Thanks Antony, not sure what changed. Usually running the updated 1.7.1 is sufficient. Restarting is not part of our arsenal of answers for macOS because that should not help, so  I'm confused but pleased for you.

[Antony parks]

Probably me having another cup of tea.

Mac moves in mysterious ways.

[MMetzger]

I'm on Win 10 and still out of luck.

Anything else I can try?

Thanks,

Mike

[Mark Stoutjesdijk]

22 hours ago, Patrick Connor said:

Are your Mac App Store Designer and Photo installed in the Applications folder? If not can you try moving them ther and running them again. 

That is exactly it! If you want custom folders with your favourite applications, don't move the apps but consider using aliases (drag with Command-Option pressed). Much safer and it avoids automation, linking and updating problems.

[MMetzger]

Remember, I am using Windows 10.  All three programs are located in the "Affinity" folder under "Program Files" on my C: drive.

Thanks,

Mike

[Alfred]

7 minutes ago, MMetzger said:

Remember, I am using Windows 10.

But ... you’ve posted to a macOS thread! Try here:

 

[abarkalo]

Hi Everyone, I reported this problem first yesterday. I was also annoyed but there is a simple fix.  If you bought Designer or Photo from the Mac Store then you need to be aware that the store doesn't immediately update the apps.  There is a seven day update cycle (you can change this frequency with a Terminal command - but still you have to wait a day).  Best solution, and what I did, was to delete the apps and then reinstall from the Mac store. A tiny bit of a hassle but then all will work. 

[A4DP]

Finally! 3 programs are now lined! Thanks for the update.

[borose]

I am having this issue as well. I purchased Affinity Designer on the mac store and I have recently purchased Affinity Photo and Publisher on the Affinity Serif site (as this way I have the product keys so I can use future beta versions). Affinity photo shows up in the studio link pop-up menu, but It says that I have not purchased Affinity Designer... What do I do? My Affinity Designer application has recently updated to the newest update, version 1.7.1.

 

[mdriftmeyer]

I've found you must first load the new 1.7.1. Designer and Photo, then load Publisher before the linking is updated and live. It makes sense seeing as updated plist files in one's private library user path won't get updated with the new version of 1.7.1 of either Photo or Designer making them invisible to Publisher.

[Mattia Gentili]

14 hours ago, mdriftmeyer said:

I've found you must first load the new 1.7.1. Designer and Photo, then load Publisher before the linking is updated and live. It makes sense seeing as updated plist files in one's private library user path won't get updated with the new version of 1.7.1 of either Photo or Designer making them invisible to Publisher.

Can you elaborate on that? Which path and plist files are you referring to? In the Library I can only find Crash Reports...

thank you

[woefi]

23 hours ago, Mattia Gentili said:

Can you elaborate on that? Which path and plist files are you referring to? In the Library I can only find Crash Reports...

You really should not have to deal with any plist files. Just launch Photo and Designer and close them again and then launch Publisher. Normally this should do the trick.

[Dan C]

If anyone is still having issues with StudioLink, please follow the below instructions:

If you're unable to access StudioLink in Affinity Publisher, make sure you have installed the 1.7.1 updates (as described here) for both Affinity Photo and Affinity Designer. After you have installed the 1.7.1 updates you will also need to run the apps at least once before reopening Affinity Publisher to access the StudioLink feature. If StudioLink still doesn't work, please try the following:

If you're using Windows go to %ProgramData%\Affinity\Common\1.0\appinfo\Release and rename the Photo Release.appinfo and Designer Release.appinfo files. (as Photo Release OLD.appinfo and Designer Release OLD.appinfo respectively) Once renamed, re-run both Designer and Photo and try StudioLink again.
NOTE: If this works for you PLEASE can you upload those renamed files to us to investigate further.

If you're using macOS, make sure that all Affinity apps ( Publisher, Photo & Designer ) are in the root of the Applications folder.

 

Please create a new thread if you can't link the apps after trying the above, so we can investigate this further, many thanks!