PhotoRon Posted June 19, 2019 Share Posted June 19, 2019 I tried to install the latest update to Photo it would not load, Then tried to go back into my Photo 1.7.0 and it would not work also tried to reinstall the program 1.7.0 and it will not reload what do I do? I need my Affinity Photo back. Quote Link to comment Share on other sites More sharing options...
RCPhotos_FineArtAmerica Posted June 19, 2019 Share Posted June 19, 2019 I am currently using 1.6.5.123 The little popup window showed up when I opened Affinity Photo, informing me of the new version. I tried to click on 'Download' but not an active exe, so I clicked on 'OK' and notihing happened for me either. Quote Light, Subject, Focus, DOF, Background, Edit, Learn Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi PhotoRon Can you please confirm, are you using Windows or Mac? did you purchase the app from the Affinity store, or elsewhere? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi RCPhotos_FineArtAmerica I believe you're using Windows, if you downloaded the app from the Affinity Store please use the below link to download the latest .exe. If this does not help please let me know! https://store.serif.com/update/windows/photo/1/ Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
NDA Posted June 20, 2019 Share Posted June 20, 2019 I have this same problem too. I am trying to update my Affinity Photo so I can link it to my newly installed Affinity publisher. It goes through the update processs and then fails to install. We are using windows 10 and purchased it from the Affinity store. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi NDA Thanks for confirming that, please use the following tool to uninstall the app from your computer: https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Then, visit the following link and download a new version of the latest .exe: https://store.serif.com/update/windows/photo/1/ Please let me know if this does not help! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
NDA Posted June 20, 2019 Share Posted June 20, 2019 HI, I've tried the troubleshooter, but Affinity photo doesn't come up on the program list. Quote Link to comment Share on other sites More sharing options...
NDA Posted June 20, 2019 Share Posted June 20, 2019 I also cannot access my old version of affinity photo. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 20, 2019 Staff Share Posted June 20, 2019 I'm sorry to hear this. Do you know which version of Affinity Photo was installed last before you tried to update? (ie ver 1.6 or 1.7?) Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
NDA Posted June 20, 2019 Share Posted June 20, 2019 HI, I've manage to fix it. It seems that it had deleted the old affinity but left the short cuts, so I just downloaded the program rather than the update from my downloads and its all installed fine. It's also working fine with publisher. Thanks for your help. Looks like it might be just a glitch on the update Dan C 1 Quote Link to comment Share on other sites More sharing options...
RCPhotos_FineArtAmerica Posted June 20, 2019 Share Posted June 20, 2019 1 hour ago, Dan C said: Hi RCPhotos_FineArtAmerica I believe you're using Windows, if you downloaded the app from the Affinity Store please use the below link to download the latest .exe. If this does not help please let me know! https://store.serif.com/update/windows/photo/1/ Yes I am using Windows, sorry for the delay. Downloading now. 338MB. What then will I have to do? It seems I had a difficult time a coulpe of updates back. Quote Light, Subject, Focus, DOF, Background, Edit, Learn Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 20, 2019 Staff Share Posted June 20, 2019 Once the download is complete please ensure that Affinity Photo is closed, then try running the .exe. Hopefully the app should install and update correctly, if you have any further issues then please provide a description/screenshot of this. Many thanks! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
RCPhotos_FineArtAmerica Posted June 20, 2019 Share Posted June 20, 2019 Thanks Dan, it overwrote the last version successfully without any work on my part whatsoever. V1.7.1.404 an excellent execute. Thanks so much. Now time to explore. Dan C 1 Quote Light, Subject, Focus, DOF, Background, Edit, Learn Link to comment Share on other sites More sharing options...
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