PhotoRon 0 Posted June 19 I tried to install the latest update to Photo it would not load, Then tried to go back into my Photo 1.7.0 and it would not work also tried to reinstall the program 1.7.0 and it will not reload what do I do? I need my Affinity Photo back. Share this post Link to post Share on other sites
RCPhotos_FineArtAmerica 7 Posted June 19 I am currently using 1.6.5.123 The little popup window showed up when I opened Affinity Photo, informing me of the new version. I tried to click on 'Download' but not an active exe, so I clicked on 'OK' and notihing happened for me either. Light, Subject, Focus, DOF, Background, Edit, Learn Share this post Link to post Share on other sites
Dan C 621 Posted June 20 Hi PhotoRon Can you please confirm, are you using Windows or Mac? did you purchase the app from the Affinity store, or elsewhere? Share this post Link to post Share on other sites
Dan C 621 Posted June 20 Hi RCPhotos_FineArtAmerica I believe you're using Windows, if you downloaded the app from the Affinity Store please use the below link to download the latest .exe. If this does not help please let me know! https://store.serif.com/update/windows/photo/1/ Share this post Link to post Share on other sites
NDA 1 Posted June 20 I have this same problem too. I am trying to update my Affinity Photo so I can link it to my newly installed Affinity publisher. It goes through the update processs and then fails to install. We are using windows 10 and purchased it from the Affinity store. Share this post Link to post Share on other sites
Dan C 621 Posted June 20 Hi NDA Thanks for confirming that, please use the following tool to uninstall the app from your computer: https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Then, visit the following link and download a new version of the latest .exe: https://store.serif.com/update/windows/photo/1/ Please let me know if this does not help! Share this post Link to post Share on other sites
NDA 1 Posted June 20 HI, I've tried the troubleshooter, but Affinity photo doesn't come up on the program list. Share this post Link to post Share on other sites
NDA 1 Posted June 20 I also cannot access my old version of affinity photo. Share this post Link to post Share on other sites
Dan C 621 Posted June 20 I'm sorry to hear this. Do you know which version of Affinity Photo was installed last before you tried to update? (ie ver 1.6 or 1.7?) Share this post Link to post Share on other sites
NDA 1 Posted June 20 HI, I've manage to fix it. It seems that it had deleted the old affinity but left the short cuts, so I just downloaded the program rather than the update from my downloads and its all installed fine. It's also working fine with publisher. Thanks for your help. Looks like it might be just a glitch on the update 1 Dan C reacted to this Share this post Link to post Share on other sites
RCPhotos_FineArtAmerica 7 Posted June 20 1 hour ago, Dan C said: Hi RCPhotos_FineArtAmerica I believe you're using Windows, if you downloaded the app from the Affinity Store please use the below link to download the latest .exe. If this does not help please let me know! https://store.serif.com/update/windows/photo/1/ Yes I am using Windows, sorry for the delay. Downloading now. 338MB. What then will I have to do? It seems I had a difficult time a coulpe of updates back. Light, Subject, Focus, DOF, Background, Edit, Learn Share this post Link to post Share on other sites
Dan C 621 Posted June 20 Once the download is complete please ensure that Affinity Photo is closed, then try running the .exe. Hopefully the app should install and update correctly, if you have any further issues then please provide a description/screenshot of this. Many thanks! Share this post Link to post Share on other sites
RCPhotos_FineArtAmerica 7 Posted June 20 Thanks Dan, it overwrote the last version successfully without any work on my part whatsoever. V1.7.1.404 an excellent execute. Thanks so much. Now time to explore. 1 Dan C reacted to this Light, Subject, Focus, DOF, Background, Edit, Learn Share this post Link to post Share on other sites
