Denis-Vincent Posted June 19, 2019 Share Posted June 19, 2019 Hello, So as the title goes, since 1.7.0, I cannot open the same image at the same time eihter in GraphicConverter or Preview. If I do, I will receive these messages saying that it cannot be done: As you can see also, the 'Preview' message includes an 'External Update Error'. I should have reported that earlier, it could have been included in 1.7.1 Any help is welcome if anything is possible meanwhile. Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 16, 2019 Staff Share Posted July 16, 2019 Hi @Denis-Vincent, Sorry for the delayed reply. I cannot replicate this here. What MacOS version have you got? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Denis-Vincent Posted July 16, 2019 Author Share Posted July 16, 2019 The latest. Mojave 10.14.5 I just tried it again. I open a very ordinary jpg image in Photo, and then try to open it in either Preview or GC and I get the aforementioned messages. Since, nobody else seems to be reporting this bug, heaven knows in what tiny corner this gremlin resides. It's not hampering me, and the rest of the new Photo is pleasant enough to forget it. Thanks for taking the time. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 17, 2019 Staff Share Posted July 17, 2019 Just out of interest. Where is the file located? Network drive/local drive/removable drive? Quote Link to comment Share on other sites More sharing options...
Denis-Vincent Posted July 17, 2019 Author Share Posted July 17, 2019 Ah, this was an idea, but, unfortunately, the basic also here: local. What may be at play also (maybe): the hardware. Just in case, I have a MacBook Air 13-inch, Early 2014. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 17, 2019 Staff Share Posted July 17, 2019 Any chance you can send us a screen recording of this in action? Quote Link to comment Share on other sites More sharing options...
Denis-Vincent Posted July 17, 2019 Author Share Posted July 17, 2019 I guess so, but not sure how to do it. Do I need a special software? Can you give me some instructions how to proceed? Thanks. Quote Link to comment Share on other sites More sharing options...
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