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After doing the new update, I can't seem to open a new document with out the program freezing and crashing. Whether hitting 'new doc' on the opening screen or through File/New Doc it just stops working and I can't click on anything else. No error code or anything either. I have to force it to close.

Anyone else have this problem or know how to fix it?

Thanks

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What OS do you use?

Does it work if you open an existing image file?

 


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

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It also happens if I click to go to document setup... In order to create a new document, I opened an existing one, deleted the layers and then tried to go to document setup to change the size, but this has led to freeze/crashing as well. Really frustrating!!!

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Try resetting the app, hold down the CTRL key and open, when the window appears, release the key and click Clear. If this doesn't have an affect, try uninstalling the app, restarting Windows and then installing the app again.

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