istring Posted June 18, 2019 Share Posted June 18, 2019 After doing the new update, I can't seem to open a new document with out the program freezing and crashing. Whether hitting 'new doc' on the opening screen or through File/New Doc it just stops working and I can't click on anything else. No error code or anything either. I have to force it to close. Anyone else have this problem or know how to fix it? Thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 18, 2019 Share Posted June 18, 2019 What OS do you use? Does it work if you open an existing image file? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
istring Posted June 18, 2019 Author Share Posted June 18, 2019 I'm using Windows. It works fine if I open an existing file, but I can't start a new one! Quote Link to comment Share on other sites More sharing options...
istring Posted June 18, 2019 Author Share Posted June 18, 2019 It also happens if I click to go to document setup... In order to create a new document, I opened an existing one, deleted the layers and then tried to go to document setup to change the size, but this has led to freeze/crashing as well. Really frustrating!!! Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted June 20, 2019 Staff Share Posted June 20, 2019 Try resetting the app, hold down the CTRL key and open, when the window appears, release the key and click Clear. If this doesn't have an affect, try uninstalling the app, restarting Windows and then installing the app again. Quote Link to comment Share on other sites More sharing options...
JimRad Posted July 28, 2020 Share Posted July 28, 2020 (edited) /deleted/ Edited July 28, 2020 by JimRad Quote Link to comment Share on other sites More sharing options...
JimRad Posted August 3, 2020 Share Posted August 3, 2020 I'm not getting off to a good start changing from Xara Graphics Designer to Affinity Designer! I can't start a new document and I can't open a file either, both situations end up in AD hanging and having to be closed. I have tried starting it as administrator and I have cleared all preferences af suggested above, no luck. Strange thing is that sometimes (rarely) it does work but mostly not. I just installed the 1.8.4.693 update, no changes. The laptop is a freshly installed Dell M4500 with a new Windows 10. Strangely enough, my other laptop, a Dell 4700, works perfectly and has had no issues at all! /Jim Quote Link to comment Share on other sites More sharing options...
JimRad Posted August 5, 2020 Share Posted August 5, 2020 For the search engines: Updating my graphics card driver to the latest NVIDIA driver solved my problem. /Jim Old Bruce 1 Quote Link to comment Share on other sites More sharing options...
JimRad Posted August 28, 2020 Share Posted August 28, 2020 ...aaand after a week or so the error is back and I can't start a new document or open an existing one.... back to using Xara then. /Jim Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.