Jovy Thomas Posted June 17, 2019 Share Posted June 17, 2019 After updating Affinity Photo to the latest version, I have experienced sudden closing/crashing of the software while exporting. I have faced it 4 times in last 2 days. Any idea why? I am using iMac with RAM of 8 GB. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 17, 2019 Staff Share Posted June 17, 2019 Hey Jovy Thomas, What OS are you on and what format are you exporting to? I believe there's a known issue with Sierra exporting to PDF. Are you able to record a video at all? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Jovy Thomas Posted June 17, 2019 Author Share Posted June 17, 2019 I am on iMac. McOS Mojave 10.14.5. My exports are to JPEG Best Quality. I see this in the mac console. (com.seriflabs.affinityphoto.3948[578]): Service exited due to SIGSEGV | sent by exc handler[578] And the Crash report is below ---------------------------------------------- Process: Affinity Photo [275] Path: /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo Identifier: Affinity Photo Responsible: Affinity Photo [275] 30 com.seriflabs.affinityphoto 0x000000010d675fe4 0x10d674000 + 8164 0x10d674000 - 0x10d719ff7 +com.seriflabs.affinityphoto (1.7.0 - 1.7.135) <1685DA61-BED8-398D-9D35-FBE6DAD75228> /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo 0x10d767000 - 0x10dc1cff7 +liblibmetadata.dylib (1) <3504B77A-BCE8-3E30-88FC-92F165F371D9> /Applications/Affinity Photo.app/Contents/Frameworks/liblibmetadata.dylib 0x10e0eb000 - 0x10e1a2fff +liblibregex.dylib (1) <CE45E278-1A3C-3260-8F1A-4FBF8389C1D4> /Applications/Affinity Photo.app/Contents/Frameworks/liblibregex.dylib 0x10e238000 - 0x10e23cff7 +liblibhunspell.dylib (1) <69BD5FF3-0B3A-381E-A06C-2DE6E92F128F> /Applications/Affinity Photo.app/Contents/Frameworks/liblibhunspell.dylib 0x10e248000 - 0x10e4e8fff +liblibicu.dylib (1) <DD2B3DF7-A4A6-3BDD-92FC-997AB92FB0A8> /Applications/Affinity Photo.app/Contents/Frameworks/liblibicu.dylib 0x10e638000 - 0x10f57dff7 +liblibaffinity.dylib (1) <D2BD5822-1497-3863-A9FA-5024ACDB5F67> /Applications/Affinity Photo.app/Contents/Frameworks/liblibaffinity.dylib 0x10fd0b000 - 0x10fe1fff7 +libxmp.dylib (1) <39BB1A88-B8E4-3141-AA5D-897B61158CAD> /Applications/Affinity Photo.app/Contents/Frameworks/libxmp.dylib 0x10fe94000 - 0x1109ccff7 +libpdfimport.dylib (1) <F694C1A4-811E-3CC9-A28D-FAD70DDA84E9> /Applications/Affinity Photo.app/Contents/Frameworks/libpdfimport.dylib 0x110f03000 - 0x111017ff7 +liblibgeometry.dylib (1) <98584F38-EDD1-3055-8A26-950C2B4E43A2> /Applications/Affinity Photo.app/Contents/Frameworks/liblibgeometry.dylib 0x11108c000 - 0x1110b4fff +liblibgl.dylib (1) <4AA075C9-27F2-33CC-A68D-9A8D8AABB95B> /Applications/Affinity Photo.app/Contents/Frameworks/liblibgl.dylib 0x1110d2000 - 0x11112aff7 +libliblittlecms.dylib (1) <23C734B0-9A21-3FAB-AD7F-D1245870DB52> /Applications/Affinity Photo.app/Contents/Frameworks/libliblittlecms.dylib 0x111142000 - 0x1113b8fff +liblibkernel.dylib (1) <820DC9F5-4916-3B42-A104-A7C032E6DD14> /Applications/Affinity Photo.app/Contents/Frameworks/liblibkernel.dylib 0x1114a9000 - 0x112aeeff7 +liblibraster.dylib (1) <F1527E66-8D49-3F53-BAF9-657205AA0228> /Applications/Affinity Photo.app/Contents/Frameworks/liblibraster.dylib 0x113520000 - 0x113785ff7 +liblibstory.dylib (1) <4B253501-59D5-37CB-A766-B46DA15A9769> /Applications/Affinity Photo.app/Contents/Frameworks/liblibstory.dylib 0x1138bf000 - 0x1138cfff7 +liblibxml.dylib (1) <CC305E90-853D-33D7-8308-F9386F7C671B> /Applications/Affinity Photo.app/Contents/Frameworks/liblibxml.dylib 0x1138df000 - 0x1156b9fff +com.seriflabs.libcocoaui (1.0 - 1) <497CDB24-E910-3E37-AD6A-1371D74EB2BF> /Applications/Affinity Photo.app/Contents/Frameworks/libcocoaui.framework/Versions/A/libcocoaui 0x116581000 - 0x1165a4ff7 +liblibzlib.dylib (1) <00B958B1-A2B7-38C9-9AED-FAC97AADC792> /Applications/Affinity Photo.app/Contents/Frameworks/liblibzlib.dylib 0x1165ae000 - 0x1165d3ff7 +liblibexpat.dylib (1) <782EFE09-7355-3567-9FD5-C975ABED17B6> /Applications/Affinity Photo.app/Contents/Frameworks/liblibexpat.dylib 0x1165df000 - 0x116685ff7 +liblibzstd.dylib (1) <B1684BC8-B234-37DE-AF4E-088DE06EE615> /Applications/Affinity Photo.app/Contents/Frameworks/liblibzstd.dylib 0x116695000 - 0x1166b6ff7 +liblibstemmer.dylib (1) <F4A89921-9498-3D70-B32A-C8BE2814C7D2> /Applications/Affinity Photo.app/Contents/Frameworks/liblibstemmer.dylib 0x1166ff000 - 0x116748fff +liblibheif.dylib (0) <1FBF81BF-9235-3C5B-BE82-134E2C1979B5> /Applications/Affinity Photo.app/Contents/Frameworks/liblibheif.dylib 0x116778000 - 0x11677bff7 +liblibtga.dylib (1) <AE98A775-CA8B-38BD-9F74-507085814B3A> /Applications/Affinity Photo.app/Contents/Frameworks/liblibtga.dylib 0x116783000 - 0x116788fff +liblibbmp.dylib (1) <F78AE736-3C86-37CA-9221-6F084B9D9F5E> /Applications/Affinity Photo.app/Contents/Frameworks/liblibbmp.dylib 0x116793000 - 0x1167cdfff +liblibjpeg2k.dylib (1) <31A079BD-94DA-3B8F-BBA9-58F1AA1E88CB> /Applications/Affinity Photo.app/Contents/Frameworks/liblibjpeg2k.dylib 0x1167da000 - 0x1167e0fff +liblibgif.dylib (1) <D2D3999B-B2F9-389B-A76D-BB5A85BB8030> /Applications/Affinity Photo.app/Contents/Frameworks/liblibgif.dylib 0x1167e8000 - 0x1167eafff +liblibpk.dylib (1) <4D53F65E-7B45-3321-BF0B-151E90099B76> /Applications/Affinity Photo.app/Contents/Frameworks/liblibpk.dylib 0x1168c1000 - 0x130083fff +liblibpersona.dylib (1) <7C35E415-7C6D-3458-9BC5-CE6A9F517B7C> /Applications/Affinity Photo.app/Contents/Frameworks/liblibpersona.dylib 0x13b436000 - 0x13ecbaff7 +liblibrenderer.dylib (1) <D2F68FA3-54A4-307B-9DD6-6A570F519C0D> /Applications/Affinity Photo.app/Contents/Frameworks/liblibrenderer.dylib 0x140de4000 - 0x140eb6ff7 +liblibocio.dylib (1) <571B9844-1BE9-3CE6-93E0-9C75C8DFBEB9> /Applications/Affinity Photo.app/Contents/Frameworks/liblibocio.dylib 0x140f1e000 - 0x14122aff7 +liblibopenexr.dylib (1) <9A03DDFD-3D68-3FF1-B7BC-3A89ED9CB357> /Applications/Affinity Photo.app/Contents/Frameworks/liblibopenexr.dylib 0x141294000 - 0x1412dbfff +liblibhdphoto.dylib (1) <B8400783-A6A4-340E-BB52-F06AA70AD051> /Applications/Affinity Photo.app/Contents/Frameworks/liblibhdphoto.dylib 0x1412ec000 - 0x141331fff +liblibjpeg.dylib (1) <7466EDF9-928A-3820-88C1-477433D429F8> /Applications/Affinity Photo.app/Contents/Frameworks/liblibjpeg.dylib 0x14133e000 - 0x141378ff7 +liblibpng.dylib (1) <C1EC3127-E07B-349F-9AE3-494A3B92570C> /Applications/Affinity Photo.app/Contents/Frameworks/liblibpng.dylib 0x141387000 - 0x141445ff7 +liblibraw.dylib (1) <BB047BCC-AB16-341E-824E-4698794777C0> /Applications/Affinity Photo.app/Contents/Frameworks/liblibraw.dylib 0x1414ae000 - 0x14151afff +liblibtiff.dylib (1) <45F3AC8A-FC42-3425-AE82-E2B7821D514C> /Applications/Affinity Photo.app/Contents/Frameworks/liblibtiff.dylib 0x14152e000 - 0x1415a4ff7 +liblibwebp.dylib (1) <40077671-DC6A-3F4B-A722-C1772ED56C79> /Applications/Affinity Photo.app/Contents/Frameworks/liblibwebp.dylib 0x1415b5000 - 0x141628ff7 +liblibde265.dylib (0) <3F1CD2F1-1D76-3AA0-9F05-BB6A1B6A2A82> /Applications/Affinity Photo.app/Contents/Frameworks/liblibde265.dylib 0x141664000 - 0x14193afff +libpdflib.dylib (1) <B1341F69-60E1-3A9C-8671-DD0C4514B29B> /Applications/Affinity Photo.app/Contents/Frameworks/libpdflib.dylib 0x141a7d000 - 0x141aa3fff +libliblf.dylib (1) <139D8A5D-0CD5-33D2-AE69-46B22C92BB2C> /Applications/Affinity Photo.app/Contents/Frameworks/libliblf.dylib 0x141ac9000 - 0x141c95fff +liblibeps.dylib (1) <FEAC394C-740F-30DD-8971-3E24F38AA9CB> /Applications/Affinity Photo.app/Contents/Frameworks/liblibeps.dylib 0x141d3f000 - 0x141ed5fff +liblibpsd.dylib (1) <E3B8386C-09C9-3CC0-8640-FD9330995EF7> /Applications/Affinity Photo.app/Contents/Frameworks/liblibpsd.dylib Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 18, 2019 Staff Share Posted June 18, 2019 Are you saving to a local HDD or to an external/network drive? Can you screenshot the JPEG export dialog so we can see your settings? I'll get the crash report submitted to the developers once I have this last bit of info—thank you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
NickK Posted June 18, 2019 Share Posted June 18, 2019 I encountered a almost similar situation; only difference is it did not crash however it simply stuck at the window after i clicked 'save'. Disappointed and super frustrated with this major update. I'm running on High Sierra 10.13.6. MBP late 2011. Any advice? Quote Link to comment Share on other sites More sharing options...
anwarp Posted June 18, 2019 Share Posted June 18, 2019 Hi I have the same issue as NickK. I'm using MacOS High Sierra 10.13.6. When I try to export an affinity photo image to a png, the application hangs on the save dialog. I have to force quit the application. In order to export an image to png, I now save the affinity photo image, then open it in affinity designer and then export it from there. So the export issue is only in affinity photo. Quite frustrating to say the least! The issue persists in 1.7.1. I bought the application through the Apple App Store. Please let me know if I can provide any other information like log files, etc. Thanks! Chris B 1 Quote Link to comment Share on other sites More sharing options...
Earlio Posted June 19, 2019 Share Posted June 19, 2019 I am having there same issue - Mojave 10.14.5. MacBook Pro 15inch 2017 2.9Ghz Intel Core i7. 16Gb Memory. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 19, 2019 Staff Share Posted June 19, 2019 We have created a new bug report as this seems to be showing its face again since updating. @Earlio - As far as I know, we haven't seen this on Mojave (if it's the same crash/freeze) so it may be very useful if we could get a crash report from you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 19, 2019 Staff Share Posted June 19, 2019 14 hours ago, anwarp said: Please let me know if I can provide any other information like log files, etc. Yes please! A crash report would be helpful Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Earlio Posted June 19, 2019 Share Posted June 19, 2019 Hi Chris, Thanks for the quick response. I have not had an actual crash (as yet) - rather I have the same issue as Anwarp, where APh just hangs, on a couple of images, these have actually saved. So what is happening: Save (I save as Affinity Openable .afphoto file - I have not noticed with any Export formats) - Box comes up "Saving" with meter APh hangs (the pinwheel starts and the meter halts) and the only way to stop this is to Force Quit Most of the time, the image has not saved, but on some images, the images has saved, so puzzling. Although this appears to be happening randomly, it does seems to be especially prevalent after resizing the image. I hope this helps. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 19, 2019 Staff Share Posted June 19, 2019 1 hour ago, Earlio said: it does seems to be especially prevalent after resizing the image. That's interesting. I'll pass this to the person investigating—thank you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
heat vision Posted June 19, 2019 Share Posted June 19, 2019 Same here on High Sierra and with Photo 1.7.1. Very frustrating. Quote Link to comment Share on other sites More sharing options...
anwarp Posted June 19, 2019 Share Posted June 19, 2019 9 hours ago, Chris B said: Yes please! A crash report would be helpful It's not crashing, but hanging. So I don't have a crash report. Is there some way to force a debug log? Quote Link to comment Share on other sites More sharing options...
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