ArWi Posted June 15, 2019 Share Posted June 15, 2019 Hello my Affinity Designer 1.7.0.367 runs very very slow. The reaction after every mouse click takes several seconds. I can not work with it anymore. I use Windows 10 - 64 on a core i7 3770k with 16 GB ram and ssd / Radeon RX Vega 56 / UHD monitor with 115% scale. After starting Designer, the splash-screen don't closes automaticly. The cpu-usage in the taskmanager goes up. A reinstallation had no effect. On the system I use Photo and Publisher (beta) - both on 1.7.x on HDD - Photo und Publisher .Both run at the usual speed - both very fast! I notice that in %appdata%/.../Affinity/ are directorys for "Common", "Photo" and "Publilsher" - but not for "Designer". Do you have any idea what I could do? BG ArWi digital 1 Quote Link to comment Share on other sites More sharing options...
Jorge Domínguez Posted June 15, 2019 Share Posted June 15, 2019 I'm having the same issue. I just bought Affinity Designer after watching all the improvements that came with version 1.7, never used it before. I was very dissapointed with the performance even with small files. My PC configuration is: Intel 4790K 4 cores 4Ghz. - 16GB of RAM - Nvidia Geforce GTX 1080 - 256GB SSD - Windows 10 64 digital 1 Quote Link to comment Share on other sites More sharing options...
Dazmondo77 Posted June 16, 2019 Share Posted June 16, 2019 You may see an improvement if you switch off snapping, especially on large files that slow to a crawl Quote Mac Pro Cheese-grater (Early 2009) 2.93 GHz 6-Core Intel Xeon 48 GB 1333 MHz DDR3 ECC Ram, Sapphire Pulse Radeon RX 580 8GB GDDR5, Ugee 19" Graphics Tablet Monitor Triple boot via OCLP 1.2.1 - Mac OS Monterey 12.7.1, Sonoma 14.1.1 and Mojave 10.14.6 Affinity Publisher, Designer and Photo 1.10.5 - 2.2.1 www.bingercreative.co.uk Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 16, 2019 Staff Share Posted June 16, 2019 Hi ArWi, Welcome to the forums On 6/15/2019 at 8:07 AM, ArWi said: After starting Designer, the splash-screen don't closes automaticly. The cpu-usage in the taskmanager goes up. Are you referring to the Welcome screen (seen below)? This isn't designed to automatically close unless a document is opened or created. On 6/15/2019 at 8:07 AM, ArWi said: I notice that in %appdata%/.../Affinity/ are directorys for "Common", "Photo" and "Publilsher" - but not for "Designer". Did you install Designer onto a different HDD/SSD than your other Affinity Applications? If you've installed all apps on your C drive then your app data for Designer should be here. I recommend trying a clean uninstall, then re-downloading the latest EXE and installing this again to try and help your performance issues. Please use the following Microsoft uninstaller tool to remove Affinity Designer and let me know if this helps. https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed https://store.serif.com/update/windows/designer/1/ Hi @Jorge Domínguez, Welcome to the Affinity forums also! Please try following the reset procedure below and let me know if this helps with your system performance You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://vimeo.com/189596577 Mark Ingram 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
ArWi Posted June 16, 2019 Author Share Posted June 16, 2019 Hello Dan C, thank you very much - but ist seems to bei complicated. When I deinstall Designer with the MS-tool and reinstall from https://store.serif.com/update/windows/designer/1/ then Designer works with fast speed without any problems. But I bought Designer form the Microsoft Store - so that I do not have licence-key for Designer (Photo and the supscriton of Publisher directly from Serif). So in this way I could run Designer only for a try-periode. That's why I uninstalled Designer again and reinstalled it from Microsoft-Store. After that I have the same problems again. Designer is very very slow. The problem seems to be connected to the installation of the MS-Store. Can I somehow determine the license number of my designer bought in the MS-Store? Incidentally,% AppData% was empty even though I had C installed. Maybe this is also related to the installation via the MS-Store. I did not mean the welcome screen. I mean this splash-screnn which ist shown wenn Designer ist starting. This screen closes only after a few minutes automatically. Normaly it should close automatically when Designer has been started. @Dazmondo77 thank you too - but it not depends on snapping BG ArWi Quote Link to comment Share on other sites More sharing options...
Jorge Domínguez Posted June 18, 2019 Share Posted June 18, 2019 Hello @Dan C thanks for the answer. Sadly, the procedure didn't work at all I've just updated my Affinity Designer to the 1.7.1ver but still it looks choppy and with some kind of lag. By not having any kind of solution, I've downgrade it to 1.6.5ver and altough it runs better, it still looks and feel slow. So I've decided to look my Task Manager and the CPU went to the roof everytime I move a object... This doesn't seem normal at all. What's the problem? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 21, 2019 Staff Share Posted June 21, 2019 I'm sorry to hear this. We're working on improving Affinity version 1.7 for Windows users. On 6/19/2019 at 12:44 AM, Jorge Domínguez said: So I've decided to look my Task Manager and the CPU went to the roof everytime I move a object... This doesn't seem normal at all. This is to be expected, as our devs have confirmed in the following thread, we have written Affinity to use whatever resources are available at the time. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
ArWi Posted June 22, 2019 Author Share Posted June 22, 2019 Hello Dan C, Designer my use all ressources - that is o.k. but not my point. In the moment I can't use Designer in any way. The reactiontime on each mouseklick takes 3-5 seconds. Even ehen no working-file is loades and I only make a klick on the menue this also takes 3-5 seconds to react on this klick. What can I do? Deinstallation an reinstallation I tryed... BG ArWi Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 22, 2019 Share Posted June 22, 2019 How many fonts do you have installed? @ArWi, waiting 3-5 seconds for a mouse click on a menu is not normal behaviour. Are you saying the version installed from the MS Store is slow, but the other products installed from our store are quick? Quote Link to comment Share on other sites More sharing options...
ArWi Posted June 22, 2019 Author Share Posted June 22, 2019 Hello Mark, yes, Designer installed from MS Store is very very slow. Designer installed form affinity-download ist fast. But I bought Designer from MS Store and so I coult user Designer from affinity-download only for a limited time as a try-version. Other programs from the MS Store run normaly. I don't know how many fonts in my windows-installation are. But there are the some fonts when running Designer from the MS Store (extremly slow) and form affinity-download (in fast speed). I also use Affinity Photo and Affinity Publisher - both directly from Affinity bought. The are both running fast. So I think it has nothing to do with ithe fonts. Designer ist extremly slow also when I habe opened no document. BG ArWi digital and Mark Ingram 2 Quote Link to comment Share on other sites More sharing options...
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