Giulianzo Posted June 14, 2019 Share Posted June 14, 2019 hi. on my iPad Pro I cannot load my last document. Unluckily I didn’t save a copy so I’m in real trouble now. The app gives me an error message “cannot load document”. If I try to save the doc from its thumbnail, Designer crashes down. What can I do? Regards Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted June 27, 2019 Staff Share Posted June 27, 2019 Hi Giuilianzo, Have you tried restarting the iPad and reopening the application? Failing that can you drag the file that is failing to open from the Welcome Screen into the Files App > On My iPad > Designer folder? If you can could you attach that file please? Unfortunately, if that doesn't work I don't think anything else can be done. Quote Link to comment Share on other sites More sharing options...
DM1 Posted June 27, 2019 Share Posted June 27, 2019 I have sometimes had success in these situations using the Home screen Hamburger menu, Duplicate and then been able to open the copy. Good luck. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
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