Thumbnails to disappear into onedrive folder

[VanHeber 5]

Hi,

I use a Onedrive folder to backup my files. I work into documents on Publisher inside this folder and ondrive syncs it into cloud. For a first time I have the thumbnail of file into windows explorer, but work and do some syncs after, I lost the thumbnails replaced by the Affinity Publisher icon. So, this happens with all Affinity family.

Best,

[GabrielM 712]

Hi @VanHeber,

Is this issue isolated to OneDrive? 

Thanks,
Gabe. 

[CatLady 2]

I'm using Publisher Windows 399, and have yet to see it make a thumbnail for a PDF, that's visible in Windows file lists. Am I missing something?

[VanHeber 5]

On 6/19/2019 at 9:47 AM, GabrielM said:

Hi @VanHeber,

Is this issue isolated to OneDrive? 

Thanks,
Gabe. 

Yes, for me!

[somogyiandras 4]

Hi, @VanHeber,

For me too. I have a similar problem with the SVG files. I have installed an SVG thumbnailer. Works well excepted in the OneDrive folders but I have installed a CorelDraw and their thumbnailer works correctly everywhere.

Bye,

Andrew

[GabrielM 712]

We are only responsible for native file thumbnails (afdesign, afphoto, afpub) if the "Save thumbnail with documents" is enabled in General Preferences. Other than that, we cannot help read thumbnails of other files. 

[CatLady 2]

12 hours ago, GabrielM said:

We are only responsible for native file thumbnails (afdesign, afphoto, afpub) if the "Save thumbnail with documents" is enabled in General Preferences. Other than that, we cannot help read thumbnails of other files. 

It sounds like I'll need to use another program to get needed thumbnails for PDFs, if even that would work. Not having thumbnails is not a good thing.