Will be a free update from 1.9 to 2.0?

[myclay]

There is a post about future V1 Os compatibility patches.
so it is not abandoned just feature frozen and not on sale anymore.

 

[craftycurate]

On 11/9/2022 at 6:06 PM, Patrick Connor said:

To all here.

40% off as cheap as we can make it. If there were a way we could do an upgrade offer to previous owners that would be 100% fair and miss nobody out (and not break the rules of the Apple Store and the Mac App Store) it would still not be cheaper than 40% off for upgraders. In fact it would just be LESS reduced for non-upgraders, so this 40% is the upgrade price. Please don't be jealous that others who have never had our software are being offered your special price of 40% off, just be pleased for them and you.

This is rather sanctimonious and is not the kind of tone of voice that will do Serif any favours with its userbase, at a time when you are seeking to win people over. Alienating existing customers is the last thing the company needs right now I'm sure.

For a textboox example of how to talk to unhappy customers, to show empathy, build rapport and try to win them over, please see Ash's post here. 

[Patrick Connor]

11 minutes ago, craftycurate said:

This is rather sanctimonious and is not the kind of tone of voice that will do Serif any favours with its userbase

Sorry if you saw it that way. I think that Ash has worded that post beautifully, I agree.

[BigGandalf]

I've not long bought the Trinity three as it stated that I'll get free updates, but it looks like I'll get none, it feels like wasted money as I update my Windows and if this program stops working properly with it. I'm a new user to affinity and it feels like we're being fobbed off. If my software stops working then I'd never recommend or buy any software from serif again. And if this program does stop working, then my feelings of being robbed are not just feelings but rather a fact. And the way I seen the moderator stating there's no promise of a fix in a v1 update. I do support honest developers but on this occasion it don't sound like they are.

We may have to resort to a dedicated ssd drive with the last version of Windows that worked with affinity on it just for this program 😲

Edited November 18, 2022 by BigGandalf
To fix a mistake in my wording

[Dan C]

Welcome to the Forums @BigGandalf and we're sorry to hear you feel this way.

2 hours ago, BigGandalf said:

I seen the moderator stating there's no promise of a fix in a v1 update.

Please see the above linked post from one of our Windows devs, Mark - 

I hope this clears things up

[BigGandalf]

@Dan C

What are you going to do about it then? 

[Dan C]

If you'd like to discuss your previous purchases and the upgrade to Affinity V2, I would recommend contacting our team at affinity@serif.com and we can look into this further for you - as the email address associated with your Forum account does not seem to be the same used with an Affinity ID - so I'm unable to locate any purchases or registrations from yourself currently.

As shown in the above link, our team has confirmed we're working to ensure V1 remains useable for some time, should you not wish to upgrade.

[BigGandalf]

@Dan C

Thank you for your reply, I've sent an email to that address you sent me, yes I did use my secondary email address for this website, but I used the email address that I used to purchase this app to send my email. You'll probably see my email, if you have received it. Many Thanks Dan.

[BigGandalf]

I received an automated reply stating with how busy they are. I read someone else said the same thing and they never got a reply, I'd be amazed if you replied to my email.

I'm nearing ready to wash my hands from the serif brand.

[Dan C]

Thanks for letting me know - we have small team of staff working around the clock to reply to our users as soon as possible - there is certainly a delay currently due to the overwhelming support following the V2 launch, but we will be responding to each and every customer that contacts us, as soon as we can.

Thanks for your continued patience here.