Jump to content

Recommended Posts

I am having trouble with the install of all the software. When I install the Photo, Design, and the pub beta programs it will not work. I am using windows 10 pro. Have a MSI GE62 6QD Apache Pro I7, 16 Gig Memory. When I do open any of the programs They just open to a dark screen with a line box. When I click  on the open box it states not responding. When open it fills the hole screen so I can not get a screen shot. Need some help to get programs back working. They all did work once.

Share this post


Link to post
Share on other sites

Hi Richard and Welcome to the Forums,

If we can tackle one app at a time, as i suspect if we solve the issue with one, it will be the same fix for the others:

Can you try the following for Designer and let me know how it goes:

With Affinity closed
 
Hold down the Windows key and tap the letter R.  This will bring up the run box.  In here type:
%appdata%
 
Click okay
 
A Windows explorer window will open showing you some folders.  Open the folder called Affinity, followed by Designer  You should now see a folder called 1.0 . Please right click on this and rename it Old Settings.  
 
Now try starting up Affinity Designer and let me know the results. 
 
If it still loads and doesn't look right, no matter how much of the screen is filled, pressing the Print Screen key on your keyboard should force Windows to take a screenshot, which you can then paste into another app like MS Paint, save the image and upload it here :) 

Share this post


Link to post
Share on other sites

I have tried all that you have ask me to do. I have gone so far as to remove all programs with an uninstaller program. No matter what I do, the programs will not run. they start up and then just become unresponsive. Here is two screen shots of what is happening. Sorry for the delay was away.

Richard

ScreenShot_20190717000141.png

ScreenShot_20190717000319.png

Share this post


Link to post
Share on other sites
On 6/13/2019 at 7:38 PM, Richard Shaffer said:

I am having trouble with the install of all the software. When I install the Photo, Design, and the pub beta programs it will not work. ... They all did work once.

Are you saying all programs are beta?

I think the beta programs have a 10 day limit

Share this post


Link to post
Share on other sites
4 hours ago, Gerard O said:

Are you saying all programs are beta?

I think the beta programs have a 10 day limit

No, the Trial versions have a 10-day limit, but that's from the time they are first run after they are installed. After that they will start, but will not run unless you provide the product key.

The Beta versions don't have a specific time limit, but do require that you have purchased and installed the retail version of the program.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

Share this post


Link to post
Share on other sites

I own all the programs and now that I have uninstalled, I can not  get to the place once I reinstall to put in the license. The programs will not load. I sent the screen shots. This is what happens!

Share this post


Link to post
Share on other sites

I do not think anyone is able to help me with this problem. This is not Beta software. Is there anyone who knows anything about these software. Does serif not have tech support to help with the programs that they developed. I am having problems with being able to use what I have purchased. Please have a Tech contact me.

Thank You.

Share this post


Link to post
Share on other sites

The first person who responded to you, stokerg, is a member of the Affinity tech support staff, Richard.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

Share this post


Link to post
Share on other sites
7 hours ago, Richard Shaffer said:

I am having problems with being able to use what I have purchased.

You said in your OP that the apps all did work once. What has changed since then? Your Core i7 system with 16 GB of RAM should be more than able to cope unless you have a humongous amount of stuff going on in the background.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iOS 12.4.1 (iPad Air 2)

Share this post


Link to post
Share on other sites

I am not sure what changed. it was just before the release of pub on the 19th of June. I did what Stokerg informed me to do. nothing happened with his info. I had gone away for a few weeks before I was able to get back to the problem I was having. When I did try what was suggested, someone else got back to me who it seems that I confused. So I went back to what Stokerg suggested and made sure the program was uninstalled. The file was deleted and all was cleaned. I then went back and reinstalled a clean install.Please see the screenshot. Next I went in and renamed the file. I still have the same problem. Stokerg can go and check my account to see I own all programs.

Thank You

Richard

ScreenShot_20190721200657.png

ScreenShot_20190721201034.png

ScreenShot_20190721201132.png

ScreenShot_20190721201226.png

ScreenShot_20190721202442.png

ScreenShot_20190721202615.png

ScreenShot_20190721202705.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.