Update Failed

[jorgesarcos]

At first i tried updating my current installation, Update Failed, ok uninstalled the previous version and rebooted, Update Failed, file and registry clean up with CCleaner, Update Failed, rebooted and cleared all trace with an uninstaller, rebooted again, Update Failed... Seriously... i really try to use your software but if in the very least the Update Failed message was more informative i would be able to fix the damn thing...

[Callum]

Hi Jorgesarcos,

Welcome to the forums

Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%AffinitySetup into the run box and click ok.  This should open a folder, with some other folders in.  Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please could you attach these files to this post?

Thanks

C

[jorgesarcos]

Your address was wrong but i know what you meant, here are the files:

Setup.log

SetupUI.log

[Callum]

Please could you download the Microsoft Installer Clean Up Utility from the below link:

https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Could you please follow the wizard through and when it asks you to choose your app from the list select program not listed and enter the below code.

{847b6eba-a67c-4cda-91e7-440116cc6422} 

Once this has finished please try installing the update. I have created a short video showing this process as I know it is confusing please excuse my messy desktop! If this doesn't work please could you try the following code?

{AC8F47BE-E4D0-4851-B441-36C256EDCD93}

Thanks

Callum