Ricardov Posted June 12, 2019 Share Posted June 12, 2019 The annoying problem after the update is that affinity photo crashes too many times. When saving my work it will automatically shut the file down and within 10 seconds give a crash report stating, " affinity photo quit unexpectedly". What's going on here Serif? Also....when adjusting my blend ranges, it's slow to my commands. Like a snail. The other interesting issue is that my history will just go crazy and start backing to previous steps. These issues are becoming annoying. What mac os version must I be on to make this run smooth and what is the oldest mac os version your 1.7 can run on? El Capitan? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 12, 2019 Staff Share Posted June 12, 2019 Hi Ricardov, Welcome to Affinity Forums Is this happening when you are overwriting a file? or it also crashes if you save it as a new file? What's you Mac specs and macOS version you are running? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardov Posted June 13, 2019 Author Share Posted June 13, 2019 Hi, this happens when I either start a new file or open an existing file and then save it. And I am saving it as an aftphoto file- I have not tried saving as a jpg or any other file since the update. My mac specs are as follows: os x el Capitan version 10.11.6 and is 2.6 GHz Intel core i5. From what I see on the apple store, as long as I'm running 10.7 or later in OS then I'm good. But this persist since the update. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 13, 2019 Staff Share Posted June 13, 2019 Hi Ricardov, A few users are also reporting crashes running OSX 10.11.6 after this update. We need some time to investigate this.Please do the following: when the app crashes and display the crash report, press and hold ⌥ (option/alt) then click and drag the icon on the title bar of the report window to your desktop. You should see a green plus sign appear while you do it. Please attach the crash report file to your reply here. Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardov Posted June 13, 2019 Author Share Posted June 13, 2019 Hi! Thank you so much for the reply. This is good to hear that others are having issues so I'm not left alone. I will do so with the report sharing within the next 12 hours when I return home. Again, thank you for the great hell so far. Quote Link to comment Share on other sites More sharing options...
Ricardov Posted June 14, 2019 Author Share Posted June 14, 2019 Hello, Please see the attached report. Affinity Photo_2019-06-13-220014_Ricardos-Mac-mini.crash Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 14, 2019 Staff Share Posted June 14, 2019 Hi Ricardov, Thanks for the crash report. I've logged the issue and passed the crash report to the dev team for inspection. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardov Posted June 14, 2019 Author Share Posted June 14, 2019 Thank you so much for the update. By chance, do you know if I would get an update via this chat or e-mail of a resolution? Yesterday I noticed that my blend ranges were able to be adjusted without lag when working. I had that the issue was fixed since I was also able to save the new file being worked on. But then again, I am still able to save new work on occasion without it crashing. But would a formal update be given? Quote Link to comment Share on other sites More sharing options...
Ricardov Posted June 17, 2019 Author Share Posted June 17, 2019 Here is an update I discovered-though I am sure your team may have discovered it as well. When I try to overwrite an existing file, thats when the crash happens. But, when I re-name the same file before closing then it's fine. not the best current solution since it just clutters my desktop/ hard drive with needless extra files. Quote Link to comment Share on other sites More sharing options...
Ricardov Posted June 23, 2019 Author Share Posted June 23, 2019 I'm curious, will I get a reply? It's been nearly 7 days since a last reply/ contact. My issue is still pending since your application still shuts down on my. Still incredibly frustrating. Quote Link to comment Share on other sites More sharing options...
fde101 Posted June 24, 2019 Share Posted June 24, 2019 @Ricardov, version 1.7.1 was released on 6/17; have you updated to that version and are you still having problems? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 24, 2019 Staff Share Posted June 24, 2019 Hi Ricardov, Sorry the delay getting back to you. I wasn't around during last week. Regarding the crash, it was logged and assigned to a developer but there wasn't progress here yet. I suppose it still crashes with the most up to date version (1.7.1). Can you confirm this please? I've bumped the report to bring it to devs attention again. It has been a busy week with Publisher's release and several issue reports coming. Thanks for your support/understanding. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardov Posted June 25, 2019 Author Share Posted June 25, 2019 Hello! Yes, I can definitely understand it has been a busy week. As I also purchased publisher, I am sure users are sharing their issues also. But non for me to report on publisher yet since I have used it on a more up to date mac os I have on a laptop. I was hopeful that with the 1.7.1 update, which I did on my mac running El Capitan, that it would resolve the issue, but it persists. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 25, 2019 Staff Share Posted June 25, 2019 Hi Ricardov, Please do the following: press and hold ctrl while launching the application until a Clear User Data dialog appears, keep the first three checkboxes ticked (only) then press Clear. Does it still crashes for you when you try to save a file? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardov Posted June 30, 2019 Author Share Posted June 30, 2019 Hello, So..unfortunately it still crashes! Even after doing the recommended Quote Link to comment Share on other sites More sharing options...
Ricardov Posted July 5, 2019 Author Share Posted July 5, 2019 Another issue, Ever since I purchased Publisher, whenever I open a file (right click) and select"affinity Photo" for the application to open with, Affinity Publisher opens instead. these little issues are really irritating and I have to do simple "workarounds" to do what I want to do. Case in point is to drag and drop the file into the application since right clicking does not work. Can you please help me fix this issue?? Quote Link to comment Share on other sites More sharing options...
Ricardov Posted July 11, 2019 Author Share Posted July 11, 2019 .........um.....can I get an update????????????????????????....? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.