Lost my affinity program and any login information, Please help

[DelineatoR]

I am having a problem with my affinity account. I cannot log in. I purchased affinity photo last or earlier this month so now own affinity designer and did own and affinity photo. Anyway I cannot seem to locate my program or email. I have hunted and hunted but it seems to be gone. all I get is or had gotten is the program seems to have been moved or deleted. I don't believe I did either so need to re-download the program. Please help, I guess that's what I get for cleaning my system.  Affinity Designer is still OK but affinity photo is missing.

Larry Leiker larryleiker02@gmail.com

[Lee D]

Hi,

Use that email address and the forgotten password link on the stores login page, a link will be emailed to reset the password. Once you are logged in, go to the Downloads & Product Keys section and download Photo from there.

 

[DelineatoR]

Thanks Lee D went there but all I get is cannot find that account in the affinity store.if this helps I had saved this information.

 

[DelineatoR]

Another thing, my user name is wrong, it should be Delineator.

[Friksel]

16 minutes ago, DelineatoR said:

...

Hi @DelineatoR, do you realise you just put your private login data here for everyone on the forum to see (AND HOPEFULLY NOT USE)?

I'd say that's not the most clever thing to do. I would advise you to take these posts offline and continue via some email, private message or something else private to talk to Serif to solve your problem.

[DelineatoR]

Thanks Friksel, I wondered about that at the time, hopefully I took care of it.