Unable to load Affinity vers 7

[PATRICKSS]

Just recently upgraded to vers 1.7 from 1.6 which by the way loaded fine....

cannot get the latest version to load at all, IE click on the icon then nothing no loading screen, no error just a the egg timer for a brief couple seconds then NOTHING.

Have tried upgrade path ie leaving the old version on seems to upgrade okay no errors, but will not load, then uninstalling old vers going with a complete fresh install NOTHING again.

have many many other graphics programs on my PC load and run great....

Have a very powerfull PC e x99 motherboard, intel I7-6800 CPU, 16 GIG Mem, 2086 ti g/card 11gig mem, warwer cooled ect. only thing i can think of as to the problem his am running AN ASUS PREDATOR MONITOR IN 4K.....

As stated all my other programs run and load fine, from major games titles to lightroom and Dx0 labs 2 , On one photo raw2019 and many others.

Hope you can help me.

Many thanks

Patrick

 

 

[stokerg]

Hi PATRICKSS,

Very odd you don't get an error message when it fails to start.

Can you try resettings Affinity Photo by following these steps:

Hold down the Windows key and tap the letter R.  This will bring up the run box.  In here type:

%appdata%

 

Click okay

 

A Windows explorer window will open showing you some folders.  Open the folder called Affinity, followed by Photo.  You should now see a folder called 1.0 . Please right click on this and rename it Old Settings.  

 

Now try starting Affinity and let me know if it launches.

 

[Peter Stevens]

Hi @PATRICKSS

I had the same issue following the upgrade but managed to fix the problem. see 

   I had to carry out an uninstall using the MS tool suggested, then delete the afftinity directory. When I reinstalled from scratch it worked. NOTE carry out a normal uninstall from the Control Panel followed by a re-install did not resolve the problem.  It was only after uninstalling using the MS Tool that it worked again.