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Stock photos from Unsplash causes Affinity Photo to crash


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Every time I attempt to search for a stock photo from within Affinity Photo 1.7 with 'Unsplash, Affinity crashes. I can search the other 2 sites (Pixabay & Pixels) without any problem but not Unsplash. Any suggestions on how to fix this. I am using a Mac with the latest operating system.

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I have AVG antivirus on my system but have tried it with this turned off but still no difference. Affinity photo immediately closes when a search is made with Unsplash.

I have uninstalled Affinity & reinstalled it from the App Store but the problem still occurs.

I can get to Unsplash through my Safari web browser without any problem.

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  • Staff

Thanks SRL. I will get back to you as soon as I have some info. Meanwhile please press and hold ctrl while launching Affinity Photo until a Clear User Data dialog appears, keep the first three checkboxes ticked (only), then press Clear. Does it still crashes when you search Unsplash?

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Sorry, can't send RAW file at the moment, but just need to mention I had to untick 'metal' due to poor performance with it on (inpainting brush tool etc). With metal ticked Raw files develop quickly so it's either one or the other.

Edited by SRL
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Hi SRL,
Do you mind installing the latest Affinity Photo Customer Beta 1.7.1.140 (keep the Mac App Store installed since it's needed to validate the Customer Beta) and check if Affinity Photo still crash when you try to search the Unsplash site in the Stock panel? Thank you.

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Crash report attached as requested.

Another bug is that with Metal selected in Preferences, the clipped highlight warning colour is like a checkerboard rather than the normal red colour. This doesn't happen with Metal unchecked when it is the normal red colour.

 

Crash-88244a.txt

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On 6/11/2019 at 7:06 AM, MEB said:

Hi SRL,
I don't know why it's crashing for you but there's already another user reporting similar issues with Unsplash here (although no crash for him). Do you mind attaching the crash report please - maybe we can get some useful info from it.Thank you.

For what it is worth, Unsplash is working perfectly here.


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6.  Photo, Publisher, Designer 1.10.5, and 2.3.
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Ventura 13.6.   Publisher, Photo, Designer 1.10.5, and 2.1.1.  
 iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil.  
Wired and bluetooth mice and keyboards.9_9

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FYI, macOS Mojave, Unsplash working, without problems.  

Cecil 

iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS

 

Continuous improvement is better than delayed perfection 

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  • 2 weeks later...
  • Staff

Hi SRL,
Thanks for checking in Affinity Photo Customer Beta 1.7.1.140 and for the additional crash reports. I've passed them to the dev team for inspection again. I'm sorry for the incovenience this is causing you.

We are also aware of the issue with clipped highlights being rendered as transparent. This is being looked into as well. Thanks for your support.

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@SRL

I have turned your crash reports into attachments as the posting of them into the forum thread makes for a very long scroll bar (and crashed my Andriod Chrome browser!) . Going forward , can you please attach any crashes as attachments thank you your help is appreciated.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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On Windows we are getting reports relating to Windows 7 and TLS version but as explained in that thread we do not recommend changing the dafault in the registry, as we cannot be sure of the consequences for other software.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Further to my previous crash reports, I have now found that if I type in random letters into the Unsplash search bar Affinity Photo doesn't crash, but as soon as I use a proper word (ie dogs) then it crashes immediatly. I believe another forum member also has had the same problem. I hope this helps in finding the solution.

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On 6/28/2019 at 6:30 PM, SRL said:

Further to my previous crash reports, I have now found that if I type in random letters into the Unsplash search bar Affinity Photo doesn't crash, but as soon as I use a proper word (ie dogs) then it crashes immediatly. I believe another forum member also has had the same problem. I hope this helps in finding the solution.

It sounds like the crash only happens when the panel is trying to display results. Typing in random characters wouldn't display any results so this might be a clue for dev :35_thinking:

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