Affinity Photo doesn't load after upgrade from 1.6.5 to 1.7

[Peter Stevens]

I have been running Affinity photo for a couple of years and have just upgraded from1.6.5. to 1.7, now photo doesn't load and doesn't give any error messages. It has been running on a Windows 10 Laptop for several years and versions. I have rerun the process and run the repair option, this didn't make any difference.

I can't see any errors in the Windows Event Logs, are there any application or installation logs I can upload so that you can investigate?

 

[PATRICKSS]

See my recent post, very same problem...

yet no response from anyone, just like you.

 

[Dan C]

Hi Peter Stevens,

Welcome to the forums

I recommend following the instructions found at the below post, substituting the following codes/download link for Affinity Photo!

{7392fb3e-25b1-4337-90f1-8f481e6631a1}

https://store.serif.com/update/windows/photo/1/

@PATRICKSS I recommend following the same advice here, unfortunately our team works between 8AM - 6PM GMT Mon-Fri, so your thread will be replied to shortly.

[Peter Stevens]

Hi Dan

This looks like it covers a different issue, not being able to install. My upgrade completes successfully, AP just doesnt work following the upgrade. 

I will try a complete uninstall and reinstall to see if that works. 

[Dan C]

I understand Peter, thanks for letting me know. I am hoping a complete reinstall resolves your issue, if not we'll need to investigate further

[Peter Stevens]

I have uninstalled using the Microsoft tool, and then had to go and delete the affinity directory. After I had done this and then reinstalled again Ap 1.7 finally worked.So it looks as though the upgrade did something to the registry that was resolved by the cleanup tool. All OK now 

[PATRICKSS]

On 6/11/2019 at 5:25 PM, Peter Stevens said:

I have uninstalled using the Microsoft tool, and then had to go and delete the affinity directory. After I had done this and then reinstalled again Ap 1.7 finally worked.So it looks as though the upgrade did something to the registry that was resolved by the cleanup tool. All OK now 

Hi Peter,

Had to do exactly as you did using the Microsoft tool, every thing else just failed...

One tip if you are using a 4k monitor as i am, then to get the correct mouse response in the program the you have to lower the resolution to QHD or lower.

many thanks for showing the way.

Patrick