ricardoB Posted June 10, 2019 Share Posted June 10, 2019 Hi Yesterday I updated Photo and Designer from 1.6 to 1.7. After the update i can not start Photo. It stops when launching. Icon is jumping and then stops with the message : Affinity Photo was quit unexpectedly . Designer works and opened. I restarted my Mac ( OS X El Capitan 10.11.6) but doesn't work. Can someone help me. Thanks Ricardo B ( sorry for the bad english) Fehlermeldung.tiff Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 10, 2019 Staff Share Posted June 10, 2019 Hi richardoB, I'm very sorry to hear this. Could you please try the following: Go to \Users\username\Library\Containers\ and rename the folder com.seriflabs.affinityphoto to com.seriflabs.affinityphoto.old This will reset the app to see if we can launch it. It will also ensure that you do not permanently lose any of your customisations as we can restore them if it is successful. ricardoB 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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