tonyk11 Posted June 10, 2019 Share Posted June 10, 2019 I am getting an immediate crash on trying to open the application after updating to the most recent 1.7 version. I have uninstalled the application, cleared the registry of all entries, restarted the computer, reinstalled the application using the 1.7 update, and I'm still getting the automatic crash. This is also happening with the Designer 1.7 update. Any help is appreciated. The application with the update is currently running fine on my Windows 10 box. Thank you. Tony Quote Link to comment Share on other sites More sharing options...
tonyk11 Posted June 10, 2019 Author Share Posted June 10, 2019 Just in case anyone else is looking to fix this issue, I found the problem. Even though Photo and Designer were being uninstalled, the old Affinity directory was still present in Program Files. After deleting the old Affinity directory, I restarted my computer, ran the installers, and everything is working fine now. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 11, 2019 Staff Share Posted June 11, 2019 Hi tonyk11 I'm very glad to hear it, many thanks for letting me know this is now resolved! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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