neil hudson Posted June 9, 2019 Share Posted June 9, 2019 hi I have affinity photo and have been happily using it for some time ,updated regularly to latest software,but downloaded the new 1.7 and I am asked for email and product key ,this is where I have a problem because it says its wrong I have tried my old email just in case and still no joy,maybe I have it written wrong or there is a different issue I have my original order no from my purchase but that's all. any help would be appreciated Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 10, 2019 Share Posted June 10, 2019 @neil hudson Welcome to the Affinity forums. Where did you purchase Affinity Photo, direct from Serif or via the appropriate App Store? Are you using Mac or Windows or iPad? If you purchased direct from Serif, sign in to your Affinity account, find the list of your purchased products and you will also see your personal key. Purchases from any of the App Stores do not need a key and the update will come direct from that store, not by download from Serif. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff SFurniss Posted June 11, 2019 Staff Share Posted June 11, 2019 It sounds like you bought the software from a third party but if you bought the software directly from us please email affinity@serif.com so we can help you find your account. Quote Link to comment Share on other sites More sharing options...
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