White file when I export on EPS

[Neoziox]

Hi!

Since the last update, when I export a photo (CMJN) to EPS document, I have a completely white document.

This bug existed before but had been fixed.

[evtonic3]

I get the same thing. Hope they patch this soon.

[Gabe]

Hi both,

Sorry for the delayed reply.

I cannot replicate this. Can you please attach a screen recording of your workflow?

Thanks,

Gabe. 

[Neoziox]

Done!

[Gabe]

I still cannot replicate this. Can you please attach the EPS that you've exported? Have you tried to import that EPS back into affinity? 

[Neoziox]

Done!

ales-me-663246-unsplash.eps

[Gabe]

Thanks. Does it happen with any jpeg?  (not from unsplash)

[Neoziox]

Yes. Any JPEG.

[Gabe]

Can you please try this? 

Close Photo . Open Finder. Go > Go to Folder > ~/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Application Support/ and rename user to user.backup. Reopen Photo.

[Neoziox]

I just do and I recreate a EPS file and… still white

[Gabe]

I feel like i'm missing something. Can you send a screen recording of your whole UI from the moment you start the app till you export the file? https://support.apple.com/en-gb/HT208721

[Neoziox]

[Gabe]

Very odd. I will log it with our developers. Have you tried designer? Does that work? 

[Neoziox]

I don't know because it's go wrong only when the document is a CMYN profil and I don't know how I can change the profil in Designer.

[Gabe]

In designer you would go to File > Document Setup > Colour

[Neoziox]

It works fine in Designer.