EleanorMcC Posted June 6, 2019 Share Posted June 6, 2019 I haven't gotten an update email for Photo or Designer. But the apple app store says to do it. But when I try to update either program, I agree to the new conditions, but then get "We have a problem." Can I update a different way? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted June 7, 2019 Staff Share Posted June 7, 2019 Hi EleanorMcC and Welcome to the Forums, I'd suggest getting in touch with Apple about this issue, as it's an issue with App Store. We don't have another way to get the update to people who brought Affinity via the Mac App Store. Apple are normally very good at resolving issues with the App Store when contacted in my previous experience Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 8, 2019 Share Posted June 8, 2019 On 6/6/2019 at 1:36 PM, EleanorMcC said: ... but then get "We have a problem." That suggests you might be running a Mac OS version older than 10.9 Mavericks. If so, see this topic or the @Andy Somerfield reply it references here. (Short version: update 1.7.1 due next week will fix this.) Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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