Pianodr023 Posted June 6, 2019 Share Posted June 6, 2019 1.7 crashes opening Sony raw files, focus merging and HDR merging. Anyone else experiencing this and if so know a fix? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 6, 2019 Staff Share Posted June 6, 2019 Hi Pianodr023, Welcome to Affinity Forums When reporting issues please do so in the Bug Reporting section in the respective application and OS sub-sections. What OS are you using/running? (so I can move this thread to the correct place) stokerg 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Staff MEB Posted June 10, 2019 Staff Share Posted June 10, 2019 Hi Pianodr023, Thanks for the additional information. Please keep replying to this thread so we can follow your issue (no need to report it). Do the following (just to make sure these are not glitches from the recent update in case you have updated): press and hold ctrl while launching Affinity Photo until a Clear User Data dialog appears. Keep the first three checkboxes ticked (only) then press Clear. It's possible this doesn't fix these issues but do you mind checking please? Can you attach one of the Sony RAW files that crashes you Mac for us to take a look please? Thank you. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Pianodr023 Posted June 10, 2019 Author Share Posted June 10, 2019 (edited) After doing that my Sony raw files are opening properly! However, I own two cameras and my Panasonic files still crash the program. They are RW2 files and all of them crash the program where none of them crashed the 1.6.7 version of Photo. Maybe this is a known issue the are working on? Thank you so much for the help. I use the Sony camera way more and is by far the most important to me. P1210019.RW2 Edited June 10, 2019 by Pianodr023 additional request Quote Link to comment Share on other sites More sharing options...
Pianodr023 Posted June 10, 2019 Author Share Posted June 10, 2019 can anyone open this file on 1.7? Quote Link to comment Share on other sites More sharing options...
In Choi Posted June 10, 2019 Share Posted June 10, 2019 when will you support panasonic s1 raw? Quote Link to comment Share on other sites More sharing options...
Brad Brighton Posted June 11, 2019 Share Posted June 11, 2019 1 hour ago, Pianodr023 said: can anyone open this file on 1.7? @Pianodr023 Confirmed -- opened P1210019.RW2 (downloaded from here) successfully in 1.7.0 production, Mac OS X Mojave (10.14.5) Quote https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical output. Tools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers Link to comment Share on other sites More sharing options...
Staff MEB Posted June 11, 2019 Staff Share Posted June 11, 2019 Hi Pianodr023, Thanks for the file. I've reproduced the crash here and I'm logging this to be looked at. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Staff MEB Posted June 11, 2019 Staff Share Posted June 11, 2019 9 hours ago, In Choi said: when will you support panasonic s1 raw? Hi In Choi, Welcome to Affinity Forums We are continuously adding new cameras/RAW formats but there's no eta for any specific model sorry. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.