Dave Shandley Posted June 6, 2019 Share Posted June 6, 2019 Hi Support, I had already paid and have been using V 1.67 Affinity Photo for some months now, today I had to pay for V 1.7 but some friends have got the upgrade for free. Can I have a refund please? Regards [EDITED]mail removed[EDITED] Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 6, 2019 Share Posted June 6, 2019 2 hours ago, Dave Shandley said: today I had to pay for V 1.7 but some friends have got the upgrade for free Why did you pay, or rather, where did you originally buy AP from and where did you "buy" the update? I suspect you made the original purchase via the App Store for either Windows or Mac, and then "bought" the update from Serif Affinity Store. Is that correct? If so, originally buying from one of the app stores means the update would have downloaded automatically and free from whichever store you originally used. I think Serif Customer Service should be able to give you a full refund on that 1.7 purchase, but you will clearly need to uninstall it and then download the update from your app store. BTW, I would very strongly suggest you remove your personal email address from your post if you do not want Spambots to harvest it and deluge you with spam. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff MEB Posted June 6, 2019 Staff Share Posted June 6, 2019 Hi Dave Shandley, Welcome to Affinity Forums From where did you bought Affinity Photo? And for what OS (Windows, Mac)? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
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