DigmasterFunk Posted June 6, 2019 Share Posted June 6, 2019 Hi, I’m getting a crash on iPad Air 2 running iOS 12.3.1 with Affinity Photo 1.7 whenever I use the Refine Selection tool. No matter what I do in Refine Selection, when I select the output as “new layer with mask” and hit apply it waits for a short moment then crashes. Attached a screen recording. Any help would be most appreciated! EEB53AA0-AA5E-41F4-81BE-9D429CD80294.MP4 BeverlyE 1 Quote Link to comment Share on other sites More sharing options...
BeverlyE Posted June 7, 2019 Share Posted June 7, 2019 I have had trouble making a selection. When I refined the selection and clicked mask on new layer it crashed the app. This happened several times. I used the beta 1.7 and didn't have this particular problem. I'm glad to know I'm not the only one! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 7, 2019 Staff Share Posted June 7, 2019 Hi @DigmasterFunk, Does it only happen in that specific document? Can you replicate the crash on a new document? @BeverlyE can you please create a new post with this issue? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
DigmasterFunk Posted June 7, 2019 Author Share Posted June 7, 2019 Hi @GabrielM Many thanks for your reply. I’ve just tried this in a new test document and get the same results - I make a selection, go to refine selection tool, adjust as necessary, and when I select output as new layer with mask and apply, I get the crash. Cheers Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 7, 2019 Staff Share Posted June 7, 2019 I'm still struggling to replicate this. Any chance you can attach another video with this on a new document? Quote Link to comment Share on other sites More sharing options...
DigmasterFunk Posted June 7, 2019 Author Share Posted June 7, 2019 Okay, video attached along with a test document where I’m getting this error. One thing I have noticed, the two documents where I get the crash both have Legacy White Balance and Curves Adjustments layers. I have managed to successfully use the Refine Selection tool on a document without these layers, albeit a bit slow. I don’t know if these layers have anything to do with the problem but they are the only common thing across both documents. Cheers 38387B39-9264-4953-9A95-089EA72D8216.MP4 Gnocchi.afphoto Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 10, 2019 Staff Share Posted June 10, 2019 Thanks. Can you also attach the crash reports from Settings > Privacy > Analytics > Analytics Data > Quote Link to comment Share on other sites More sharing options...
DigmasterFunk Posted June 10, 2019 Author Share Posted June 10, 2019 Hi Gabriel, Many thanks for for your help. Please see attached, I hope this is what you’re after. Cheers, Affinity Reports.zip Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 10, 2019 Staff Share Posted June 10, 2019 Thanks. i've logged this with our developers. Quote Link to comment Share on other sites More sharing options...
Marvin lee Posted June 23, 2019 Share Posted June 23, 2019 I’m using an iPad Pro 1st gen and this is also happening to me. Has there been any fixes for this bug? Quote Link to comment Share on other sites More sharing options...
DigmasterFunk Posted June 23, 2019 Author Share Posted June 23, 2019 5 minutes ago, Marvin lee said: I’m using an iPad Pro 1st gen and this is also happening to me. Has there been any fixes for this bug? Not yet, no. Seems to have gone a bit quiet. I switched from the iPad Air 2 to the iPad Pro thinking it might be my hardware, but I still get the crash even in the recent update to 1.7.1 and on the Pro. Quote Link to comment Share on other sites More sharing options...
Connecter Posted June 23, 2019 Share Posted June 23, 2019 On IPad Air (2019) same problem... Quote Link to comment Share on other sites More sharing options...
DWW48 Posted June 23, 2019 Share Posted June 23, 2019 I’m having the same issue with Affinity Photo for iPad v1.7.1, iPad mini Gen 5, iOS 12.3.1, no other apps running, even happens after a cold boot. Thank You. Quote Link to comment Share on other sites More sharing options...
Marvin lee Posted June 23, 2019 Share Posted June 23, 2019 I uninstalled the app and reinstalled. The refine tool is working. Kinda. Really slow to load the tool, lots of lag. Definitely much better before the update. Quote Link to comment Share on other sites More sharing options...
DWW48 Posted June 24, 2019 Share Posted June 24, 2019 Marvin Thank you. The refine selection worked before it was when I clicked on apply trying to output the refined selection to new layer or new layer with mask that the application would crash. I still have the same problem after the uninstall and reinstall. It sounds like you may have found a fix for your issue but the reinstall did not change my crash. Thank You for your assistance. DWW48 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 24, 2019 Staff Share Posted June 24, 2019 Can you all attach the crash reports so I can log it with our developers? Quote Link to comment Share on other sites More sharing options...
DWW48 Posted June 24, 2019 Share Posted June 24, 2019 Gabriel Here you go. I think this is what you wanted. Good luck. Thank you for your help, DWW48 Photo iPad-2019-06-24-093106.ips.txt Quote Link to comment Share on other sites More sharing options...
Connecter Posted June 24, 2019 Share Posted June 24, 2019 Thanks for your support. Here is my file. Hope it is the right one. Photo iPad-2019-06-24-175938.ips Quote Link to comment Share on other sites More sharing options...
BeverlyE Posted June 25, 2019 Share Posted June 25, 2019 The newest update 1.7.1 has fixed this issue with the selection and crashes. Quote Link to comment Share on other sites More sharing options...
DWW48 Posted June 25, 2019 Share Posted June 25, 2019 Beverly I have been having this issue reproducibly with V1.7.1.143. Thank you for your input. BeverlyE 1 Quote Link to comment Share on other sites More sharing options...
DigmasterFunk Posted June 26, 2019 Author Share Posted June 26, 2019 6 hours ago, DWW48 said: Beverly I have been having this issue reproducibly with V1.7.1.143. Thank you for your input. Likewise. If anything v1.7.1 seems to have exacerbated the issue. Quote Link to comment Share on other sites More sharing options...
exploremoar Posted July 6, 2019 Share Posted July 6, 2019 I am having the same issue. Lost some really good edits. Quote Link to comment Share on other sites More sharing options...
DWW48 Posted July 6, 2019 Share Posted July 6, 2019 exploremoar A few have sent in the crash reports as requested but no feedback yet. It’s a pretty serious bug, I hope it’s getting some serious attention. Thank You for your help. Quote Link to comment Share on other sites More sharing options...
p_mac Posted July 6, 2019 Share Posted July 6, 2019 I have been playing with what you have been describing here, but in the beta version of the app. Have not been able to reproduce any of the issues, so take heart a fix seems to be on its way. Quote Link to comment Share on other sites More sharing options...
DWW48 Posted July 6, 2019 Share Posted July 6, 2019 p_mac Good news! Thank you very much. Quote Link to comment Share on other sites More sharing options...
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