Ian Winkel Posted June 6, 2019 Share Posted June 6, 2019 I have downloaded the latest version and during the installation process it stops and states the setup failed. I now have no installation of Affinity as the updating process appears to have deleted the programme from my computer. Any suggestions of where to go from here Quote Link to comment Share on other sites More sharing options...
pcam Posted June 6, 2019 Share Posted June 6, 2019 I had a similar problem. Windows Home, Photo 1.6 installed and also from time to time a beta version. I used a tool from Microsoft to uninstall the previous version, because there was no uninstaller in Affinity Photo und the utility in Windows to unistall did nothing. MicrosoftProgram_Install_and_Uninstall.meta.diagcab Afterwards I deleted all folders remaining related to Affinity Photo, also in User/ ... /AppData/Roaming and then I installed version 1.7, no Problems Hopefully this could help. Quote Link to comment Share on other sites More sharing options...
John van Barneveld Posted June 6, 2019 Share Posted June 6, 2019 I had the same problem. The answer appears to be to do a restart. After your computer has restarted then run the .exe installation file. It appears that if you have accessed the internet previously then it fails (I tried 3 times) unless you have not accessed the web. So download the file, then restart and THEN do the install. That worked for me, I hope it does for you as well. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Amitashi Posted June 6, 2019 Share Posted June 6, 2019 Can't update. Windows 10 says: "Can't be installed on your computer. Ask manufacturer." Quote Link to comment Share on other sites More sharing options...
Amitashi Posted June 6, 2019 Share Posted June 6, 2019 Worked when downloaded from my account's downloads section. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 6, 2019 Staff Share Posted June 6, 2019 Hi @Ian Winkel, Welcome to the forums Please let us know if the above suggestions do not resolve your issue and we can look further into this for you! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Ian Winkel Posted June 6, 2019 Author Share Posted June 6, 2019 Hi All, I took the advice in Forum replies to restart my computer then go to Downloads and activate Affinity 1.7.. Success all installed correctly and picked up my macros and various packs previously downloaded. Thanks for the advice Jaffa and Dan C 2 Quote Link to comment Share on other sites More sharing options...
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