Roberta Posted June 6, 2019 Share Posted June 6, 2019 Hello, The new Affinity Photo tends to crash easily either when I create a new file or when I open a previously created one. This is the report of the latest crash: Crash-87295a.dmp Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 7, 2019 Staff Share Posted June 7, 2019 Hi @Roberta, Can you please try this? Close Photo . Open Finder. Go > Go to Folder > ~/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Application Support/ and rename user to user.backup. Reopen Photo. Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Roberta Posted June 8, 2019 Author Share Posted June 8, 2019 22 hours ago, GabrielM said: Hi @Roberta, Can you please try this? Close Photo . Open Finder. Go > Go to Folder > ~/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Application Support/ and rename user to user.backup. Reopen Photo. Thanks, Gabe. Hi Gabe, Thank for the reply. I need to say that the problem didn't happen with a specific file but it happens randomly either if I try opening files or if I try to create new ones. I will do as you suggested though and let you know if the app crashes again Quote Link to comment Share on other sites More sharing options...
Roberta Posted June 8, 2019 Author Share Posted June 8, 2019 Hello, It just happened again with a jpg I never opened before. Crash report attached: Crash-87295.dmp Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 10, 2019 Staff Share Posted June 10, 2019 Where are these files located? Quote Link to comment Share on other sites More sharing options...
Roberta Posted June 11, 2019 Author Share Posted June 11, 2019 16 hours ago, GabrielM said: Where are these files located? Hi Gabriel, They are either directly on my Desktop or on a folder I always use and always used (even with the prior version of Affinity). I do think this is a bug. I reported it while using the beta as well. Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted June 11, 2019 Staff Share Posted June 11, 2019 Hi, Thanks for the crash report - we believe we have fixed this issue in the 1.7.1.138 beta - available in the beta section of this forum. Hope this helps and apologies for the inconvenience! Andy. Quote Link to comment Share on other sites More sharing options...
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