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Help! Purchased Designer and Photo via Microsoft Store

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1. Don't see the upgrade offer there. Must I repurchase via your site?

2. It's great that you are giving a discount to NEW users, but will a more significant upgrade discount be available to loyal users? I hope so.

3. I have three accounts and none of them reflect my purchases. How to amalgamate and update the accounts?

Thanks for your help and great products.

Chris

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The 1.7 update is available for Affinity designer and Photo purchased from the Microsoft Store, if the updates have not been automatically applied you will need to login to the Microsoft store with the login that the purchase was made on and in the Downloads and Update section you will be able to install the update.

In regards to amalgamating your three Microsoft Store accounts you will need to contact Microsoft on how to do this.

 

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Thank you for your reply. My apologies. My Photo and Designer have been updated. Happy, I am.

Regarding amalgamating my accounts, I was referring to the web site--not the MS Store. Perhaps it does not matter that the web site does not see the products I purchased via the MS Store?

Thanks again for your help.

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27 minutes ago, cccinfo said:

Perhaps it does not matter that the web site does not see the products I purchased via the MS Store?

No, it doesn't matter because Serif/Affinity do not receive ANY information from the Windows Store about who has purchased the software there.  ANY purchase made via the Windows Store or the Mac Store will never show in your Serif/Affinity account.


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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On 6/6/2019 at 10:01 AM, cccinfo said:

Regarding amalgamating my accounts, I was referring to the web site--not the MS Store.

Note that user accounts for these forums are completely separate from those for any of the stores where Affinity products can be purchased. So for example, if you have bought anything from the Affinity Store (including free add-ons) & you bought Designer & Photo from the Microsoft Store, you will have three different accounts.


Affinity Photo 1.7.1, Affinity Designer 1.7.1, Affinity Publisher 1.7.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.7.1.143 & Affinity Designer 1.7.1.1 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.3.1

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