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Unable to Log into My Affinity Account and Download the 1.7.0 Update


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  • Staff

Hi shanekeller!

Many thanks for letting us know. If you'd like to post your resolution then other users who find this thread may also benefit :) 

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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@craftysue

If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Try clearing your user data. Start by pressing the Ctrl key on your keyboard and keeping it held down while you launch the app. When the ‘Clear User Data’ dialog appears, release the Ctrl key and press ‘Clear’. (The three options selected by default normally suffice, but if not you can try again and press ‘Select All’ before pressing ‘Clear’.)

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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Thank you @Patrick Connor & @Dan C!

Yes, it turns out I purchased this through the MAC App store. However, I get regular notifications from Affinity/Serif for product updates, etc. I had not realized I had subscribed to those, which is where the confusion came from.

10 hours ago, Patrick Connor said:

If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account.

Take care,

Shane.

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