CFou Posted June 5, 2019 Share Posted June 5, 2019 Hi, Is there a special price tag for updates ? If so, how to get it ? OR Is it the all store 20% off ? Thanks Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 5, 2019 Staff Share Posted June 5, 2019 Hi CFou, The update is free if you already own the app if you don't already own the app then we are currently running a 20% off offer on our website. Thanks Callum joost 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
CFou Posted June 5, 2019 Author Share Posted June 5, 2019 Cool I haven't noticed that, just have to connect to my account. Thanks Quote Link to comment Share on other sites More sharing options...
cayenne Posted June 5, 2019 Share Posted June 5, 2019 How do you do the update? I fired up Affinity Photo and was expecting it to prompt me to do the upgrade.....? If it doesn't do that in app, what is the best way to upgrade? Do we have to download AP and manually install? Does this replace/overwrite the old version or leave 2 versions there? I'd rather do a full replace and keep disk space. Thank you in advance, CC Quote Link to comment Share on other sites More sharing options...
FFS Posted June 5, 2019 Share Posted June 5, 2019 Go here:- https://affinity.serif.com/en-gb/ Log in to your a/c. Go to Menu, select "My Account" and then "Downloads and Product Keys", you'll see the download there. Quote Link to comment Share on other sites More sharing options...
Austen Lennon Posted June 5, 2019 Share Posted June 5, 2019 It says in my account that 1.7 is a trial... even though I just bought Affinity in October? I need confirmation that if I download it that it is not a trial and that it will adopt my licence? Quote Link to comment Share on other sites More sharing options...
srg Posted June 5, 2019 Share Posted June 5, 2019 I am confused. I have the 1.6.7 version but paid $39 for the 1.7.135. Can I have a refund? Also I have two accounts, probably my mistake, but very confusing. How can I consolidate them? Quote Link to comment Share on other sites More sharing options...
Austen Lennon Posted June 5, 2019 Share Posted June 5, 2019 10 minutes ago, Austen Lennon said: It says in my account that 1.7 is a trial... even though I just bought Affinity in October? I need confirmation that if I download it that it is not a trial and that it will adopt my licence? ...and there is no 'order history' for my account nor is there a 'product key' perhaps I too have two accounts? Quote Link to comment Share on other sites More sharing options...
dronecrasher Posted June 5, 2019 Share Posted June 5, 2019 Same issue here! I still run 1.6.7 on my macOS and after logging in on the website it doesn't show me my purchases. Maybe because I purchased both - Affinity photo for mac and iPad in the app store ? When I go to the app store it shows me that the new version is available since 15hours but I can only hit OPEN (see attachment) Quote Link to comment Share on other sites More sharing options...
Mr. K Posted June 5, 2019 Share Posted June 5, 2019 Same problem here. I bought from the Mac App Store. It shows v 1.7, but I can't update, I can only open and that opens v 1.6.7 which is on my Mac. Quote Link to comment Share on other sites More sharing options...
The Titi Posted June 5, 2019 Share Posted June 5, 2019 Same problem for me as well. Ipad ok (photo & designer) Mac fail Quote Link to comment Share on other sites More sharing options...
DJ_Jaybee Posted June 5, 2019 Share Posted June 5, 2019 Same here - how to access this exciting new update instead of an App Store open button to launch the version I have... mine current version says 1.6.1 though... Quote Link to comment Share on other sites More sharing options...
Adam Posted June 5, 2019 Share Posted June 5, 2019 Hi all, For those having trouble downloading the latest version directly from the Affinity Website, please ensure you've purchased the software from us initially, and not from the Apple and/or Microsoft Store. If you have purchased from Apple or Microsoft, please download the update from their respective platforms. If you're having trouble downloading the latest version from Apple (ie. you can only see Open, as opposed to Update), please logout and log back in to the Apple App Store. This should hopefully resolve the issue for you. Let me know if you have further trouble and I'll happily look into this further for you. Adam Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 5, 2019 Share Posted June 5, 2019 The Mac usually tells itself that there are 2 updates via it's "App Store" app. It did so here today and asked to install the updates ... ... one can switch over to the "Updates" view then and install those. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
dronecrasher Posted June 5, 2019 Share Posted June 5, 2019 2 minutes ago, Adam said: Hi all, For those having trouble downloading the latest version directly from the Affinity Website, please ensure you've purchased the software from us initially, and not from the Apple and/or Microsoft Store. If you have purchased from Apple or Microsoft, please download the update from their respective platforms. If you're having trouble downloading the latest version from Apple (ie. you can only see Open, as opposed to Update), please logout and log back in to the Apple App Store. This should hopefully resolve the issue for you. Let me know if you have further trouble and I'll happily look into this further for you. Adam logged out of the app store and logged back in. didn't work for me. Quote Link to comment Share on other sites More sharing options...
D23 Posted June 5, 2019 Share Posted June 5, 2019 It worked perfectly for me. Thank you. Quote Link to comment Share on other sites More sharing options...
The Titi Posted June 5, 2019 Share Posted June 5, 2019 logged out of the app store and logged back in. didn't work for me. Quote Link to comment Share on other sites More sharing options...
srg Posted June 5, 2019 Share Posted June 5, 2019 As i said I was confused, bought 1.6.7 from apple now 1.7 from serif paying $39. Can I have a refund and consolidate my two accounts I have with serif? Quote Link to comment Share on other sites More sharing options...
The Titi Posted June 5, 2019 Share Posted June 5, 2019 After 5mn it works Quote Link to comment Share on other sites More sharing options...
Adam Posted June 5, 2019 Share Posted June 5, 2019 @dronecrasher & @The Titi I am aware Apple stagger updates across regions, so it might be worth checking back in in a few hours. Hopefully, by this time, it should have updated for you. Thanks, Adam The Titi 1 Quote Link to comment Share on other sites More sharing options...
DJ_Jaybee Posted June 5, 2019 Share Posted June 5, 2019 Sending the old version of the app to the trash enabled the download of the new version in the App Store for me. Whoot! Quote Link to comment Share on other sites More sharing options...
cayenne Posted June 5, 2019 Share Posted June 5, 2019 1 hour ago, FFS said: Go here:- https://affinity.serif.com/en-gb/ Log in to your a/c. Go to Menu, select "My Account" and then "Downloads and Product Keys", you'll see the download there. Hmm. I went to the URL, and logged in, and I don't see download and keys for either AP or Designer. I see my pre-order for publisher, previous free brush packs...... but not AP or AD. I did order from Affinity, not app store. Should I contact customer support or call in? Thank you, cayenne Quote Link to comment Share on other sites More sharing options...
firechannel Posted June 5, 2019 Share Posted June 5, 2019 Updates do not show in app store for Imac or ipad. Tried everything. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 5, 2019 Share Posted June 5, 2019 4 minutes ago, cayenne said: I went to the URL, and logged in, and I don't see download and keys for either AP or Designer. Please see this post from @Patrick Connor. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 5, 2019 Staff Share Posted June 5, 2019 13 minutes ago, cayenne said: I did order from Affinity, not app store. I am not sure this is right. You bought the workbook from us on that account long before we started selling the MacOS version from our store in late 2018. I suggest you look in the Mac App Store Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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