Pieter001 Posted June 13, 2019 Author Share Posted June 13, 2019 Hi Leigh. Alas, that did not work either. Herewith my directory. I tried it with both folders renamed as with one renamed Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 14, 2019 Staff Share Posted June 14, 2019 Is it possible to send me the latest Setup log file? if this doesn't show anything different, I will contact you directly to see what else we can do to get the app installed. Quote Link to comment Share on other sites More sharing options...
Pieter001 Posted June 16, 2019 Author Share Posted June 16, 2019 On 6/5/2019 at 4:32 PM, Callum said: Hi Leigh, I can't find the temporarily setup log file when searching: %temp%AffinitySetup Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 17, 2019 Staff Share Posted June 17, 2019 17 hours ago, Pieter001 said: Hi Leigh, I can't find the temporarily setup log file when searching: %temp%AffinitySetup You can access the setup log files by navigating to %TEMP%\AffinitySetup\ from the Run Dialog. You will want the folder with the latest Created/Modified Date. In this folder you will have two .log files: Setup.log & SetupUI.log. Quote Link to comment Share on other sites More sharing options...
Pieter001 Posted June 19, 2019 Author Share Posted June 19, 2019 Hi Leigh, herewith my latstes install log. Hope you can find the problem Kind regards, Pieter Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
WernerL Posted June 19, 2019 Share Posted June 19, 2019 The workaround is simple: When installing the update, choose a new folder like C:\AffinityPhoto\VersionXYZ. Your registration data are not affected; you don't have to buy the program once more. On the next update, choose the same directory which you create now. The reason why Affinity Photo can't update in a "Program Files" folder on SOME computers (one of two in our case) must be a security switch in Windows 10 which I did not find until now. By the way: I have the same problem (and use the same workaround) with DxO Photo Lab, but not with any other software. Werner Quote Link to comment Share on other sites More sharing options...
Pieter001 Posted June 19, 2019 Author Share Posted June 19, 2019 Werner, thanks for this suggestion. Alas, your workaround did not work on my machine. It still reports: "setup failed". I have updated windows tot the newest version and had no problems with other software. This is indeed strange behaviour. Quote Link to comment Share on other sites More sharing options...
WernerL Posted June 19, 2019 Share Posted June 19, 2019 Interesting. There is another thread with the same topic and I just got the message that in this case the workaround worked (as it did in my case). Strange. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 20, 2019 Staff Share Posted June 20, 2019 @Pieter001 thanks for the log files. I'm going to send to a PM. @WernerL Thanks for your suggestions Quote Link to comment Share on other sites More sharing options...
Pieter001 Posted July 10, 2019 Author Share Posted July 10, 2019 Hi Staff. I am still wondering how to get the program working. Any news on my installation problem? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted July 10, 2019 Staff Share Posted July 10, 2019 2 hours ago, Pieter001 said: Hi Staff. I am still wondering how to get the program working. Any news on my installation problem? Hi Pieter, I sent you a PM on 20 Jun. Can you check your messages? Quote Link to comment Share on other sites More sharing options...
Pieter001 Posted July 10, 2019 Author Share Posted July 10, 2019 With the help of the staff, I had succes. This time we used a different (new) user account with administrator rights. Installation went perfect. Thanks again. Leigh 1 Quote Link to comment Share on other sites More sharing options...
gizmo2501 Posted July 12, 2019 Share Posted July 12, 2019 Hi all. Unfortunately, I also have this problem updating to 1.7.1.404. What is the best way to get the update installed? Creating a new user account? Am I able to delete the user account after? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted July 12, 2019 Staff Share Posted July 12, 2019 5 minutes ago, gizmo2501 said: Hi all. Unfortunately, I also have this problem updating to 1.7.1.404. What is the best way to get the update installed? Creating a new user account? Am I able to delete the user account after? Please could you provide the setup logs for your installation? You can find out how to get them by following my second post in this thread. C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
gizmo2501 Posted August 11, 2019 Share Posted August 11, 2019 On 7/12/2019 at 4:39 PM, Callum said: Please could you provide the setup logs for your installation? You can find out how to get them by following my second post in this thread. C Hi Callum, Unfortunately, when trying to run the command, it says Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 11, 2019 Share Posted August 11, 2019 2 hours ago, gizmo2501 said: Hi Callum, Unfortunately, when trying to run the command, it says Perhaps you waited too long after the attempted installation, and the Temp files were deleted. If you try running the installer again, can you find that directory immediately afterwards? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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