Smee Again 84 Posted June 4 Tired of having to make a trip to the bank to sign a paper to make purchases from Serif. Why? They do not allow purchases outside of the U.S. without written permission. They will only allow 24 hours for each permission, so it requires new document each time. This will be the third trip for Affinity products, never had to do this with your legacy products, even when I purchase PagePlus after I had purchased Affinity Photo. Hope you can find a way I can make the purchase without having to go sign more papers. Share this post Link to post Share on other sites
emmrecs01 167 Posted June 4 @Smee Again Can you not use a Credit Card or PayPal? Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher. Share this post Link to post Share on other sites
Smee Again 84 Posted June 4 That IS my credit card. Visa ... but my bank blocks all foreign transactions. Besides, why can't they use the same payment processing??? Share this post Link to post Share on other sites
emmrecs01 167 Posted June 4 4 minutes ago, Smee Again said: That IS my credit card. Visa ... but my bank blocks all foreign transactions In which case, surely this is something you should take up with your bank? The "problem" is of their making after all, not Serif's. Are you averse to having a PayPal account? I'm in the UK and my PayPal account has made the purchasing of items from a variety of countries, including the US, very easy. Or, perhaps, consider changing to a different bank?? Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher. Share this post Link to post Share on other sites
Smee Again 84 Posted June 4 after a second attempt, my card is SHUT DOWN until I can make a trip to visit with a manager at my issuing bank. Share this post Link to post Share on other sites
Smee Again 84 Posted June 4 11 minutes ago, emmrecs01 said: In which case, surely this is something you should take up with your bank? The "problem" is of their making after all, not Serif's. Are you averse to having a PayPal account? I'm in the UK and my PayPal account has made the purchasing of items from a variety of countries, including the US, very easy. Or, perhaps, consider changing to a different bank?? Perhaps they should consider a partnership with their own payment processing company that allows transactions to take place in the U.S. Share this post Link to post Share on other sites
emmrecs01 167 Posted June 4 27 minutes ago, Smee Again said: Perhaps they should consider a partnership with their own payment processing company that allows transactions to take place in the U.S I'm not sure who "they" are, presumably Serif? But "they" do accept CC payments and surely Visa is international in its scope and acceptance of payments from any country to any other country within which it operates. I honestly don't think there is anything that Serif can, or indeed should, do to help alleviate your situation, sorry. Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher. Share this post Link to post Share on other sites
Smee Again 84 Posted June 4 It is the issuing bank's policy. Share this post Link to post Share on other sites
walt.farrell 1,507 Posted June 4 1 hour ago, emmrecs01 said: Are you averse to having a PayPal account? I'm in the UK and my PayPal account has made the purchasing of items from a variety of countries, including the US, very easy. Good suggestion. But for a counterpoint: PayPal refused my pre-order purchase of Affinity Publisher yesterday, so I had to use my credit card (which is not restricted, at my bank). -- Walt Windows 10 Home, version 1903 (18362.145), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970 Affinity Photo 1.7.1.404 and 1.7.2.424 Beta / Affinity Designer 1.7.1.404 and 1.7.2.424 Beta / Affinity Publisher 1.7.1.404 and 1.7.2.422 Beta Share this post Link to post Share on other sites
jmwellborn 280 Posted June 5 5 hours ago, walt.farrell said: Good suggestion. But for a counterpoint: PayPal refused my pre-order purchase of Affinity Publisher yesterday, so I had to use my credit card (which is not restricted, at my bank). Strange. Paypal didn’t refuse mine. I preordered yesterday and the whole transaction went through in seconds. 1 emmrecs01 reacted to this 21.5 iMAC Retina 4K display. MacOS Sierra v. 10.12.6 (which I am not changing). 3.1 GHz quad-core Intel Core i5, Turbo Boost up to 3.6 GHz. Memory 8 GB 1867 MHz LPDDR3. 1TB Fusion Drive. Intel Iris Pro Graphics 6200 1536 MB. iPad Pro 12.9, iOS v. 12.3.1, Apple Pencil. Affinity Publisher 1.7.1, Affinity Photo 1.7.1, Affinity Designer 1.7.1. Magic mouse. Share this post Link to post Share on other sites
emmrecs01 167 Posted June 5 9 hours ago, walt.farrell said: PayPal refused my pre-order purchase of Affinity Publisher yesterday, so I had to use my credit card (which is not restricted, at my bank). @walt.farrell Was the payment literally "refused" or did you experience what happened to me, the payment appeared to "fail" (the PP screen froze) but a quick log out and log back in showed the payment had gone through? If it was, for you, a complete "failure", rather than anything similar to my experience, I think you need to ask PayPal some rather direct questions. Jeff Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher. Share this post Link to post Share on other sites
walt.farrell 1,507 Posted June 5 3 hours ago, emmrecs01 said: Was the payment literally "refused" Yes. I said I wanted to pay by PayPal, the Affinity Store directed me to the PayPal site where after signing in I chose the payment method, and then I was back at the Affinity Store with a notice that PayPal had refused the payment. -- Walt Windows 10 Home, version 1903 (18362.145), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970 Affinity Photo 1.7.1.404 and 1.7.2.424 Beta / Affinity Designer 1.7.1.404 and 1.7.2.424 Beta / Affinity Publisher 1.7.1.404 and 1.7.2.422 Beta Share this post Link to post Share on other sites
Smee Again 84 Posted June 6 Well, took 90 minutes out of my day to spend time signing papers at my bank acknowledging the risks of overseas online purchases ( somehow they believe overseas transactions are more likely than local to be hijacked --- I live in Arkansas U.S. so it could just be their fear of "feriners" . . . you know, people from far away places like Louisiana and Europe, or as they pronounce it: "Urp"). Share this post Link to post Share on other sites
