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abonnke

unable to reopen affinity photo files

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Every time i close Files and save them as a project file, i cant reopen them when wanting to work on them again. How can i fix this or is this a known bug?

image.png.7a691752626ee9970c1d671e85dbd603.png

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Do you have the 1.7 beta version of Photo installed, too? Is it possible that you created or updated that file in the 1.7 beta, rather than in the 1.6 retail version?

The 1.6 versions won't open files that have been created or saved by the beta versions.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.665 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.665 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.663 Beta.

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Would you be willing to share one of the files here publicly? If so, you should be able to attach it to a post in this topic.

If you can't share it publicly, one of the Serif staff can provide a private upload link when they have time to look at this topic.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.665 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.665 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.663 Beta.

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