clyall90 Posted May 30, 2019 Share Posted May 30, 2019 Hi Since the most recent update when i try and print Publisher is just crashing and not actually sending anything to the printer. I have attached a video of the error to show the process. Thanks Clyall90 Printing_Crash.swf Link to comment Share on other sites More sharing options...
Staff Jon P Posted May 31, 2019 Staff Share Posted May 31, 2019 Hi clyall90, Does this happen on a new file or only printing the file you have open in the video file? Thanks clyall90 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
clyall90 Posted May 31, 2019 Author Share Posted May 31, 2019 Hi Jon P It only seems to be the file that is attached in the video. Thanks Link to comment Share on other sites More sharing options...
Staff Jon P Posted May 31, 2019 Staff Share Posted May 31, 2019 Can you upload it here? I'll see if I can reproduce it Thanks clyall90 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
clyall90 Posted May 31, 2019 Author Share Posted May 31, 2019 Hi Jon P Can I send it to you directly as don't want to openly share the document? Thanks Callum Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 31, 2019 Share Posted May 31, 2019 @clyall90 If you click the "here" in @Jon P's post, it is a link to allow you to upload the file direct to Serif. Jon P and clyall90 2 Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Jon P Posted May 31, 2019 Staff Share Posted May 31, 2019 Yeah as emmrecs01 pointed out, that here link is a dropbox link that only staff are able to access. The file will only be used for internal testing purposes. clyall90 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
clyall90 Posted May 31, 2019 Author Share Posted May 31, 2019 Thank you at Jon P & Emmrecs01 i have now sent over the file Link to comment Share on other sites More sharing options...
Staff Jon P Posted May 31, 2019 Staff Share Posted May 31, 2019 Thanks, I can reproduce this crash with that file on Windows. I haven't had chance to look into what might the cause but I've logged it for the developers to look at clyall90 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
clyall90 Posted May 31, 2019 Author Share Posted May 31, 2019 thanks Jon P for the update Link to comment Share on other sites More sharing options...
clyall90 Posted June 6, 2019 Author Share Posted June 6, 2019 Jon P this issue has been rectified with the most recent update. Thank you AdamW 1 Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 6, 2019 Staff Share Posted June 6, 2019 Good to know, thanks! Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Recommended Posts