clyall90 Posted May 30, 2019 Posted May 30, 2019 Hi Since the most recent update when i try and print Publisher is just crashing and not actually sending anything to the printer. I have attached a video of the error to show the process. Thanks Clyall90 Printing_Crash.swf
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Hi clyall90, Does this happen on a new file or only printing the file you have open in the video file? Thanks clyall90 1 Serif Europe Ltd. - www.serif.com
clyall90 Posted May 31, 2019 Author Posted May 31, 2019 Hi Jon P It only seems to be the file that is attached in the video. Thanks
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Can you upload it here? I'll see if I can reproduce it Thanks clyall90 1 Serif Europe Ltd. - www.serif.com
clyall90 Posted May 31, 2019 Author Posted May 31, 2019 Hi Jon P Can I send it to you directly as don't want to openly share the document? Thanks Callum
emmrecs01 Posted May 31, 2019 Posted May 31, 2019 @clyall90 If you click the "here" in @Jon P's post, it is a link to allow you to upload the file direct to Serif. Jon P and clyall90 2 Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Yeah as emmrecs01 pointed out, that here link is a dropbox link that only staff are able to access. The file will only be used for internal testing purposes. clyall90 1 Serif Europe Ltd. - www.serif.com
clyall90 Posted May 31, 2019 Author Posted May 31, 2019 Thank you at Jon P & Emmrecs01 i have now sent over the file
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Thanks, I can reproduce this crash with that file on Windows. I haven't had chance to look into what might the cause but I've logged it for the developers to look at clyall90 1 Serif Europe Ltd. - www.serif.com
clyall90 Posted June 6, 2019 Author Posted June 6, 2019 Jon P this issue has been rectified with the most recent update. Thank you AdamW 1
Staff Jon P Posted June 6, 2019 Staff Posted June 6, 2019 Good to know, thanks! Serif Europe Ltd. - www.serif.com
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