Cross4 Posted May 28, 2019 Posted May 28, 2019 since the update, every time a file i was previously working on (300+ page graphic novel) the program gets extremely sluggish, freezes, fails to respond and has crashed twice. i always end up having to end it through task manager as it begins to slow the rest of my computer. i have space on memory and plenty of processing power. and the file/program was working perfectly well before the update.
Staff Jon P Posted May 28, 2019 Staff Posted May 28, 2019 Hi Cross4, Welcome to the forums! Can you upload the problematic file here so I can see if I can replicate this behaviour with your file, also if you could let me know what version of Windows you are on. The file will only be used for internal testing purposes Thanks Serif Europe Ltd. - www.serif.com
Cross4 Posted May 28, 2019 Author Posted May 28, 2019 window 10. and the file is just wrapping up. you should have it soon
Staff Jon P Posted May 29, 2019 Staff Posted May 29, 2019 Thanks for sending the file, my machines struggling quite a lot with this file like yours. I've sent this over to the developers to look into further Serif Europe Ltd. - www.serif.com
Cross4 Posted May 29, 2019 Author Posted May 29, 2019 thanks so much. bit of a relief to know it happened to someone other than me.
Staff Jon P Posted June 3, 2019 Staff Posted June 3, 2019 I'm afraid nothing of use, the developers have confirmed the issue but I can't say when exactly it will be resolved. Serif Europe Ltd. - www.serif.com
pdh Posted June 3, 2019 Posted June 3, 2019 I have a similar problem with a 365 page file that has a lot of photos. It becomes so sluggish I can't use it and often have to use Task Manager to get out of it. This has happened on both PCs I have and a Mac.
Cross4 Posted July 4, 2019 Author Posted July 4, 2019 it's been almost a month. any news here? has my file been fixed or what was the problem?
Staff Jon P Posted July 5, 2019 Staff Posted July 5, 2019 I'm afraid not no, the issue with quite image heavy documents causing some slowdowns is with our developers still. We have made some improvements to performance with text wrapping causing slowdowns in the latest beta which has just been released, along with some other misc improvements, so you may find performance is better there. Serif Europe Ltd. - www.serif.com
Cross4 Posted July 5, 2019 Author Posted July 5, 2019 well i'm out of beta now with just affinity pub. started the file over and its slowing down with less pages done that before. i'm honestly getting a bit frustrated here
Recommended Posts