orayjensen Posted May 23, 2019 Share Posted May 23, 2019 Why is it the more I use affinity photo the more problems/errors I have with it? It seems if I use photo everyday for a few hours, after three months I began to get issues, the program starts to become slow and lag. After photo is opened for less than an hour, whatever tool I am using, the tool reverts to the erase tool. Crash reports are never saved to the folder Crashreports. Every three months it seems I have to re-install the program for it the work again. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 23, 2019 Share Posted May 23, 2019 It might help to know your system specs, but even with a low-spec machine you shouldn’t have to keep reinstalling the app. Try clearing your user data: hold down the Ctrl key as you launch the app, and then press ‘Clear’ in the Clear User Data dialog that pops up. If you need to use the ‘Select All’ option in the dialog (instead of leaving just the first three checkboxes checked) make sure you have backup copies of any brushes, styles, etc, that you don’t want to lose. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
orayjensen Posted May 25, 2019 Author Share Posted May 25, 2019 I run windows 10 / 8gb ram / intel i5-6200 processor. Not great or fast but it seems to work for my needs right now. I will try clearing the user data to see if that works with lag and error issues. I still don't understand why the tool I am using reverts to the eraser tool after using the program for any length of time? Quote Link to comment Share on other sites More sharing options...
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